Salesforce Project Manager

We are hiring for a Salesforce & AWS Project Manager to work with our Mid-Market & Enterprise customers! As the Project Manager, you will manage projects by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based solutions based on Salesforce and Amazon Connect platforms.

The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement to be successful. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

You'll have the opportunity to:

• Monitor and manage project financials, scope, and schedule to ensure the project stays on track for assigned client projects
• Drive implementations of high-quality AI and digital service solutions
• Act as the primary day-to-day point of contact for the client and the operational aspects of the project, with a focus on building strong customer relationships
• Facilitate or co-lead with the customer project manager regular status meetings with the project team, sponsors, and all stakeholders
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics, desired business outcomes, and measurable goals. Then track and report progress against those metrics throughout the engagement
• Support requirements ownership across the engagement. Partnering with the SA to ensure business requirements are clearly captured, groomed, and traceable through delivery
• Comfort in owning user story creation and leading grooming sessions alongside the Solution Architect, owning the quality of user stories and acceptance criteria, and being able to present and speak to them confidently with clients and project teams
• Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
• Support end-user training efforts by coordinating training logistics, contributing to training materials, and ensuring readiness across client stakeholder groups
• Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects
• Coordinate with the Solution & Technical Architects to ensure that client business requirements are effectively incorporated into design specifications
• Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery
• Bring a high level of energy and enthusiasm to NeuraFlash, part of Accenture every day

Required Qualifications:

• 5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform
• Experience working in a professional services/consulting environment
• Experience applying Agile approaches to project management
• Experience with salesforce.com or Amazon Connect, serving as project manager or scrum leader
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications

Preferred Skills:

• A hybrid skillset, prior role backgrounds similar to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst. This candidate has seen multiple perspectives in a successful delivery engagement
• Strong presentation and communication skills, including the ability to present functional and requirements content confidently to client stakeholders
• Ability to work cohesively within a team and/or effectively as an individual
• Bachelor's Degree in Business, Engineering, Information Technology or Management
• Professional and confident while maintaining a focus on customer success