The Head of Technology Solution Delivery (Operations) will be responsible for end-to-end delivery, operational excellence, and governance of all technology solutions across the organization. This role ensures scalable, reliable, and cost-effective delivery of digital, cloud, and enterprise solutions while driving continuous improvement and customer satisfaction. You will act as a bridge between business, engineering, and operations teams, ensuring seamless execution from solution design to production support.

Delivery Leadership

The core responsibilities for the job include the following:

• Own end-to-end delivery of technology solutions across multiple accounts/projects.
• Drive delivery excellence across web, mobile, cloud, data, and enterprise platforms.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage large-scale programs and multi-vendor ecosystems.

Operations And Governance

• Establish and manage delivery governance frameworks (KPIs, SLAs, OLAs).
• Drive operational efficiency, incident management, and service reliability.
• Lead production support, SRE practices, and release management.
• Implement ITIL-based service management processes.

Stakeholder Management

• Engage with CXOs, business heads, and clients for strategic alignment.
• Act as the primary escalation point for delivery and operational issues.
• Ensure high customer satisfaction (CSAT/NPS) across accounts.

Financial Ownership

• Own P& L for delivery portfolios.
• Optimize costs, improve margins, and drive utilization efficiency.
• Forecast budgets, revenue, and resource planning.

Team Leadership And Capability Building

• Lead and scale high-performing delivery, engineering, and operations teams.
• Build leadership bench strength and succession planning.
• Drive hiring, mentoring, and performance management.
• Foster a culture of accountability, innovation, and continuous learning.

Process And Quality Excellence

• Define and implement best practices for delivery frameworks (Agile, DevOps, CI/CD).
• Drive automation, monitoring, and observability across systems.
• Ensure compliance with security, audit, and regulatory requirements.

Technology And Innovation

• Drive adoption of modern technologies (cloud, AI/ML, microservices, and data platforms).
• Partner with architecture teams to ensure scalable and future-ready solutions.
• Introduce tools and frameworks to improve productivity and delivery speed.

KPIs / Success Metrics

• On-time delivery rate.
• Customer satisfaction (CSAT/NPS).
• Delivery margins and cost optimization.
• SLA adherence and incident reduction.
• Team utilization and retention.

Technical And Functional

The core requirements for the job include the following:

• Strong understanding of cloud platforms (AWS/Azure/GCP).
• Experience in microservices architecture, APIs, and distributed systems.
• Expertise in DevOps, CI/CD pipelines, and automation.
• Knowledge of ITIL, SRE, and production support models.

Leadership

• Proven experience managing large teams (100+ members).
• Strong decision-making and problem-solving skills.
• Ability to manage ambiguity and complex delivery environments.

Business And Financial

• Strong P& L management experience.
• Commercial acumen and contract management
• Experience in handling enterprise clients.

Preferred Background

• Experience in IT services/consulting/product engineering companies.
• Prior experience in managing multi-geo delivery models.
• Exposure to industries like retail, BFSI, or SaaS is a plus.

This job was posted by Tuzar Baria from Netscribes.