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Technical Support Engineer, Tavily

Nebius
Full TimeRemote
Remote - Europe; Remote - United States; Tel Aviv, IsraelRemotePosted 6 days ago

Role Overview

Nebius is hiring a Technical Support Engineer, Tavily. This is a full-time remote role, with the team based in Europe; Remote - United States; Tel Aviv, Israel. Part of Nebius's Fullstack hiring, posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Fullstack roles is $147k-$205k (based on 284 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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PythonRAPISaaSB2BORTriageCompensation

Job description

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

About Tavily 

We’re building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high-quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.
We work with some of the most innovative teams in AI, from fast-growing startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it’s powering sales assistants, research copilots, or internal knowledge tools, we’re the missing link between LLMs and the real world.

The role 

We're hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You'll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You'll be a key part of delivering world-class technical support for modern AI platforms.

You’re welcome to work in our office in Amsterdam, Tel Aviv, New York City, Austin, or remotely

Your responsibilities will include: 

  • Monitor incoming support tickets and provide timely responses to technical support inquiries—diagnosing issues across customer setup, Tavily products, and deployment issues
  • Escalate queries to Engineering and Customer Success if required depending on scope and impact
  • Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it
  • Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs
  • Use and help improve internal tooling, diagnostics, and runbooks for issue triage
  • Participate in post-mortems for critical incidents and help document learnings
  • Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts
  • Help improve documentation and knowledge articles to enhance self-service resources

We expect you to have: 

  • 2+ years in technical support in technical B2B environments (e.g., SaaS platforms, developer tools, cloud services)
  • Experience supporting technical customers and knowing when to escalate complex issues
  • Strong troubleshooting skills across APIs, web applications, and cloud environments
  • Strong backend skills and experience working with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) as well as no-code integrations (n8n)
  • General understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and agent architectures
  • Comfort working with logs and monitoring tools, and experience with 3rd-party integrations
  • Strong communication skills: you write clear, helpful, and accurate responses with attention to detail
  • Flexibility with schedule to support off-hours coverage and global customer base
  • High ownership mindset — you care about customer success and are committed to getting results

 

Key Employee Benefits:

  • Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
  • 401(k) Plan: Up to 4% company match with immediate vesting.
  • Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
  • Remote Work Reimbursement: Up to $85/month for mobile and internet.
  • Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive salaries, ranging from $109,500-$136,800 (United States).

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Benefits & Perks:

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and work-life balance
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI 

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. 

If you need accommodations during the application process, please let us know.

#LI-DNI

#LI-DNI

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Base Compensation Range
$109,000$136,000 USD

Benefits & Perks:

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI 

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. 

If you need accommodations during the application process, please let us know.

About Nebius

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Nebius

nebius.com

FullstackHires remote

134 other open roles at Nebius on TryApplyNow.

Frequently Asked Questions

How do I apply for the Technical Support Engineer, Tavily position at Nebius?

Use the Apply button above to submit your application directly to Nebius. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Technical Support Engineer, Tavily role at Nebius remote?

Yes. This is a remote role. The team is based in Europe; Remote - United States; Tel Aviv, Israel, but the position itself does not require relocating to that office.

What does a Technical Support Engineer, Tavily at Nebius earn?

Nebius has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Technical Support Engineer, Tavily role at Nebius posted?

This role was posted on July 17, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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