Associate Director, Commerce Operations & Merchandising

NBC News Digital (Shop TODAY, TODAY Steals & Deals, TODAY Boxes) is seeking an Associate Director, Commerce Operations & Merchandising to help scale our commerce business. In this role, you will lead merchandising strategy and operations across Shop TODAY’s DTC initiatives, serving as a key connector between Editorial, Partnerships, Finance, and top-tier merchants, while overseeing and identifying key operational solutions to enhance execution and support scalable growth. 

Launched in November 2023, the Shop TODAY Curated Box program (today.com/boxes) has quickly become a meaningful and fast-growing part of our commerce ecosystem. This role will be instrumental in expanding this business by optimizing workflows, identifying wholesalers and white label vendors, assisting in building a subscription business, and supporting in developing the infrastructure needed to support long-term growth. The ideal candidate brings a merchandising mindset and a deep passion for retail, with an intuitive understanding of product, consumer behavior, and what drives conversion. 

This role will manage 1–2 direct reports and report to the Head of Commerce Partnerships. 

Responsibilities:

• Lead merchandising strategy and operations across Shop TODAY’s DTC commerce initiatives, with primary ownership of the Curated Box program (today.com/boxes) 
• Own end-to-end execution, including product sourcing, merchant and brand partnerships, inventory planning, fulfillment, and customer experience  
• Manage and grow merchant and wholesale relationships, from onboarding through ongoing partnership development  
• Partner cross-functionally with Editorial, Studios, Partnerships, Legal & Standards, Finance, and external stakeholders to execute commerce initiatives seamlessly  
• Drive process improvements and implement scalable systems to enhance efficiency, reduce costs, and support business growth  
• Evaluate and implement new partners, tools, and solutions to streamline workflows and support expansion into new commerce initiatives 
• Launch a subscription business and find ways to scale box production outside of our standard volume 

• 6+ years of experience in merchandising, operations, DTC commerce, wholesale, or related fields, with ownership of complex, cross-functional programs  
• Experience across assortment planning, sourcing, inventory management, and fulfillment  
• Strong presentation and communication skills, with the ability to craft compelling narratives  
• Analytical and data-driven, with proficiency in Excel and the ability to translate insights into growth  
• Proven ability to collaborate across teams and manage internal and external stakeholders 
• Operator with a strong merchandising mindset, able to connect product, partner, and customer strategy  
• Builder mentality with the ability to create structure and drive execution in a fast-paced environment 
• Manager experience with at least 2 years overseeing direct reports  

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $100,000 - $128,000 (bonus eligible) 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.