Role Overview
Natera is hiring a senior-level Software Support Engineer III. This is a full-time remote role, with the team based in US Remote. posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job description
POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers. The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution.
PRIMARY RESPONSIBILITIES:
-
Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
-
Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
-
Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
-
Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
-
Identify and codify solutions to frequent issues as documented and scripted processes.
-
Performs other duties as assigned.
-
This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
QUALIFICATIONS:
-
5+ years of experience in a similar role.
-
BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred.
-
KNOWLEDGE, SKILLS, AND ABILITIES:
-
Working knowledge of Java, Spring framework required
-
Experience with relational databases essential, with specific experience with MySql
-
Extensive analytic troubleshooting skills
-
Excellent communication and organizational skills, especially for problem solving under pressure
-
Strong technical documentation skills
-
Eagerness to acquire new skills in genetics
-
Ability to thrive in a fast-paced environment and manage multiple tasks independently
-
Experience with Groovy scripting language a plus
-
Experience with Python and web services a plus
PHYSICAL DEMANDS & WORK ENVIRONMENT:
-
Duties are typically performed in an office setting.
-
This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
-
Schedule may include non-traditional work hours, including nights and/or weekends.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
About Natera
Natera
natera.com
202 other open roles at Natera on TryApplyNow.
Frequently Asked Questions
How do I apply for the Software Support Engineer III position at Natera?
Use the Apply button above to submit your application directly to Natera. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Software Support Engineer III role at Natera remote?
Yes. This is a remote role. The team is based in US Remote, but the position itself does not require relocating to that office.
What does a Software Support Engineer III at Natera earn?
Natera has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Software Support Engineer III role at Natera posted?
This role was posted on July 8, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Software Support Engineer III role at Natera require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Natera lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
More Jobs at Natera
View all →
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get started freeNo credit card to start