Job Description
Role Overview:
You will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications as a Technical Support Officer. You will need to talk to users directly and create written documentation, requiring excellent written and verbal communication skills.
Key Responsibilities:
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to end users to quickly get to the root of their problem
- Providing timely and accurate user feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Dealing with asset management life cycle from inception to e-waste
- Record issues via ticketing tool and provide solutions
- Perform remote troubleshooting for WFH issues
Qualifications Required:
- Prior experience in tech support, desktop support, or a similar role
- Hands-on experience with Windows/Apple environment machine
- Working knowledge of computer peripherals
- Knowledge of basic hardware and network
- Ability to perform remote troubleshooting and provide clear instructions
- Customer-oriented attitude
Additional Details of the Company:
Not provided in the job description. Role Overview:
You will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications as a Technical Support Officer. You will need to talk to users directly and create written documentation, requiring excellent written and verbal communication skills.
Key Responsibilities:
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to end users to quickly get to the root of their problem
- Providing timely and accurate user feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Dealing with asset management life cycle from inception to e-waste
- Record issues via ticketing tool and provide solutions
- Perform remote troubleshooting for WFH issues
Qualifications Required:
- Prior experience in tech support, desktop support, or a similar role
- Hands-on experience with Windows/Apple environment machine
- Working knowledge of computer peripherals
- Knowledge of basic hardware and network
- Ability to perform remote troubleshooting and provide clear instructions
- Customer-oriented attitude
Additional Details of the Company:
Not provided in the job description.
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