Revenue Cycle Representative II

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 4:30pm

Position Summary

Provides patient revenue management support throughout the revenue cycle, to include but not limited to: billing and collections, cash management and payment posting, and charge capture.

Responsibilities:

• Uses critical thinking skills to determine proper application of payments and adjustments.
• Accurately calculates manual and electronic payer remittance data.
• Accurately completes timely system entry of payments and adjustments.
• Analyzes and monitors payer remittances, identifies inappropriate payer payments and adjustments.
• Processes and performs patient refunds daily.
• Completes research on payment and adjustment discrepancies, contacting the appropriate parties for resolution. Identifies areas where system rules could enhance productivity with remittance response rules.
• Performs accurate record keeping and balancing procedures.
• Performs other related work and support activities as needed.
• Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
• Achieves set key performance indicator targets.
• Performs efficient, timely and accurate follow-up of account activity.
• Works guarantor credit balance worklists and refund guarantors when appropriate.
• Works low dollar payment arrangement and initiates calls to negotiate higher payment plans.
• Works new patient account balances where an existing payment arrangement is in place and update terms.
• Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance.
• Initiates and coordinates timely placement of accounts to bad debt agency.
• Relieves the Receptionist and Customer Service team when coverage is short.
• Assists with Financial Application processing as needed.
• Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
• Achieves set key performance indicator targets.

Requirements:

• High School diploma or GED equivalent required.
• Experience in a medical office setting preferred. Understanding of medical terminology and medical coding preferred.

About Yakima Memorial Hospital 

MultiCare Yakima Memorial Hospital has served the Yakima Valley since 1950. This 226-bed, not-for-profit hospital features a multispecialty team across 20+ primary and specialty care locations, providing cardiac care, cancer care, pediatric trauma care, hospice and advanced care for children with special health needs. Clinicians here care for a diverse patient population and make a meaningful impact in a collaborative, supportive environment where teams are valued and patients are grateful. 

 

About the Yakima Community 

Yakima enjoys 300 days of sunshine a year and a valley setting surrounded by desert hills and mountains. The area offers endless outdoor activities, from hiking, mountain biking and fishing to skiing, rafting and camping. Residents also enjoy rivers, lakes and scenic trails just minutes from home, along with a lower cost of living and a welcoming community — perfect for those who love an active outdoor lifestyle. 

 

Why MultiCare? 

 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life. 

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.88 - $30.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.