Desktop & IT Support

A growing professional services organization is building out a new internal IT team after transitioning away from outsourced support. This opportunity is based in downtown Chicago and focuses on end-user computing, device deployments, and onsite desktop support in a Windows and Microsoft 365 environment. This is a contract-to-hire role with long-term growth potential.

This is not a ticket-factory or call-center role. You’ll be the primary onsite IT presence in the company’s main office, supporting senior leadership and a highly tenured employee base that expects polished, efficient IT support. The team is small, experienced, and expanding as the company continues to acquire new businesses, making this a strong fit for someone who enjoys autonomy, variety, and wearing multiple hats.

Contract Duration: 6 – 12 Months

Required Skills & Experience

• 4+ years of hands‑on desktop or end‑user support experience
• Strong working knowledge of Windows 10/11 in an Active Directory environment
• Experience imaging and deploying laptops (Windows and some macOS)
• User account creation and administration in Microsoft 365
• Familiarity with MFA tools (Duo or similar)
• Ability to work independently in an onsite office setting
• Strong communication and customer-facing skills

Desired Skills & Experience

• Experience managing IT depot operations (shipping, receiving, inventory)
• Conference room and AV troubleshooting experience
• Exposure to Intune, SCCM, or Autopilot
• Basic understanding of networking concepts
• Prior experience supporting executive users

What You Will Be Doing

Tech Breakdown

• 45% Windows / Microsoft 365 Support
• 30% Laptop Imaging, Deployment, and Depot Operations
• 15% Active Directory & Account Administration
• 10% AV, Conference Room, and Peripheral Support

Daily Responsibilities

• 70% Hands‑On Technical Support
• 15% Administrative / Asset Management
• 15% Team Collaboration & Documentation

Posted By: Rose Baldonado