Hospitality Host

Be an Early ApplicantFull Time

Uncasville, CTPosted Today

Role Overview

Mohegan is hiring a Hospitality Host. This is a full-time role in Uncasville. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ORJOINOURTEAMANDEXPERIENCEENDLESSCAREER

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE

Position Summary:

This position is responsible for monitoring access to the VIP Lounges, handling service issues on the gaming floor, responding to inbound host calls and creating a friendly, positive and welcoming environment for our guests.

Primary Duties and Responsibilities: includes but not limited to:

Greets guests entering the lounges in a positive and friendly manner
Obtains photo identification for all members requesting access to the VIP Lounges
Records all guests accessing the lounges according to department policies and procedures
Ensures guest satisfaction by interacting with them and resolving any issues
Remains visible on the casino floor, including high-limit areas and lounges
Creates Players Club accounts for new members, explains the program, verifies that account information is correct and reissues cards for existing accounts
Refers guests to appropriate Executive Host or to Player Development
Offers comps and event tickets to qualified customers, offers alternatives and up-sells the property according to department policies and procedures
Supports all Mohegan Sun marketing efforts

Secondary Duties and Responsibilities:

Communicates guest feedback with management
Maintains and respects confidentiality of marketing programs, guest and employee information and databases
Takes ownership of guest requests and seeks assistance if outside the scope of position
Assists with maintaining the overall condition of the VIP Lounges by reporting any damage or needed repairs to management
Maintains an awareness of suspicious activity, intoxicated or underage guests

Minimum Education and Qualifications:

High School Diploma or equivalent
One year of experience in a high volume casino, hospitality environment or previous customer service experience

Competencies: Incumbent will master the following competencies while in this position:

Strong written and verbal communication skills
Excellent organizational, time management and relationship building skills
Good negotiation and reasoning skills
Ability to multi-task and adhere to deadlines
Must be capable of interacting with the public in a highly professional manner
Ability to make sound judgment calls relating to employees and guests

Training Requirements:

Knowledge of Mohegan Sun corporate and department policies and procedures
Working knowledge of ACSC, SharePoint, FPR and other applicable systems
Knowledge of comping and rating guidelines
Knowledge of the Mohegan Sun property and all its offerings
SMART alcohol awareness

Physical Demands and Work Environment:

Must be able to work in a casino environment with smoke, loud noises and low lighting
Ability to sit, stand and walk for extended periods of time
Must be able to sit in front of a computer screen for extended periods of time
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

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Frequently Asked Questions

How do I apply for the Hospitality Host position at Mohegan?

Use the Apply button above to submit your application directly to Mohegan. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Hospitality Host position at Mohegan located?

This position is based in Uncasville. Mohegan has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Hospitality Host at Mohegan earn?

Mohegan has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Hospitality Host role at Mohegan posted?

This role was posted on July 23, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.