Technical Support Specialist

Join Miovision as a Technical Support Specialist, providing expert assistance and resolving customer technical challenges.

Your role is crucial for maintaining effective Intelligent Transportation Systems support. As a Technical Support Specialist at Miovision, you will be on the frontline addressing customer support inquiries.

Your mission is to ensure clients overcome technical obstacles while using our advanced traffic solutions. A bilingual approach in French and English will enhance service delivery for our customers. Key Responsibilities:

• Act as the initial point of contact for technical inquiries
• Investigate and diagnose complex networking issues
• Deliver effective solutions tailored to customer issues
• Guide customers through installing hardware and software
• Document technical problems and create knowledge base content Requirements:
• Background in tech support or IT-related roles
• Strong interpersonal and communication skills
• Problem-solving skills and detail-oriented approach
• Bilingual in French and English
• Experience with customer service in technology sectors Leverage your technical and communication skills to shape customer experiences at Miovision.