Customer Service Specialist Intermediate

Working Title: Customer Service Specialist Intermediate

Job Class: Customer Service Specialist, Intermediate

Agency: MN Department of Natural Resources

• Job ID: 94506
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 07/10/2026
• Closing Date: 7/13/2026
• Hiring Agency/Seniority Unit: Department of Natural Resources
• Division/Unit: Fish & Wildlife / F&W License Reg/Title Staff
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01/ hourly; $44,099 - $58,485/ annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Division of Fish & Wildlife
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position was previously announced on 6/16/2026 through 6/22/2026. If you have already applied for this position, you do not need to reapply.

The DNR is seeking to fill three (3) Customer Services Specialist Intermediate positions at our Central Office in St. Paul, MN.

These positions exist to manage the relationship between the public, deputy registrars, other stakeholders, and the agency. These positions will perform all phases of the title and registration operations and serves as the direct contact for DNR customers who are obtaining registrations and/or passes, or customers requesting general information.

Responsibilities Include But Are Not Limited To

• Serve as the point of contact for deputy registrars by responding to inquiries, resolving operational issues, maintaining accurate agent records, and ensuring compliance with state and federal data practices. Provide guidance on policies, procedures, and licensing processes, as well as technical support for point-of-sale equipment and related materials to ensure uninterrupted service delivery.
• Process and record watercraft title information in the ELS system to establish proof of ownership and meet legal requirements, scan and archive completed documentation in the AL Fresco system.
• Process recreational vehicle renewals in the ELS system, including payment handling and mailing renewal documents to customers, to ensure continued compliance with recreational vehicle laws.
• Reconcile and balance funds to maintain accurate accounting of registration and title fee transactions.

Minimum Qualifications

• Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.
• Ability to effectively communicate, listen to, and elicit information with tact and diplomacy.
• Data entry skills sufficient to enter vehicle and customer information into electronic licensing system.
• Math skills sufficient to balance daily sales transactions.
• Word processing and keyboarding skills sufficient to construct, edit, and finalize written materials.
• Writing skills sufficient to prepare written responses while communicating with internal and external customers.
• Database management and record keeping skills sufficient to retrieve information, manage data, and generate reports.

Preferred Qualifications

• Experience in over-the-counter sales.
• Experience managing confidential data processing registration applications and/or title documents.
• Knowledge of state and federal recreational vehicle, license, and title laws as well as state rules and the ability to transmit that information accurately to clientele.
• Knowledge of game and fish laws and rules.
• Knowledge of state sales tax laws pertaining to recreational vehicle registration/titling, and registration and title fees.
• Knowledge of departmental organization, policies, rules, and regulations governing natural resources.
• Public relations skills sufficient to manage difficult and/or impatient clientele.
• Ability to work in a team environment.

Additional Requirements

No driving duties are required.

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without sponsorship for employment visa status (e.g. H1B status).

It Is Policy Of The Department Of Natural Resources That All Candidates Submit To a Background Check Prior To Employment. The Background Check May Consist Of The Following Components

• Conflict of Interest Review
• Criminal History Check
• Education Verification
• Employment Reference / Records Check
• License / Certification Verification

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Justin Badini at Justin.Badini@state.mn.us or 651-539-5721.

If you are an individual with a disability and need reasonable accommodation to assist with the application process, please contact the ADA Coordinator at ADA.DNR@state.mn.us. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tava Cayo at tava.cayo@state.mn.us.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.