Global Account Manager

At Minitab, our Sales team doesn't just sell software, they help the world's leading manufacturers transform the way they operate. Every conversation is an opportunity to help customers unlock hidden capacity, improve quality, reduce costs, and drive measurable business results through data-driven decision making. As a member of our Sales organization, you'll partner with innovative manufacturers to solve complex challenges using industry-leading analytics, digital simulation, and connected manufacturing solutions. You'll join a collaborative, high-performing team that values curiosity, continuous learning, and customer success while providing the support, resources, and opportunities to accelerate your own career. Trusted by more than 250,000 users across 30,000 organizations—including 90% of the Fortune 100—Minitab is a market leader with a reputation for delivering real impact. If you're motivated by building relationships, solving meaningful business challenges, and helping customers achieve measurable outcomes, you'll thrive at Minitab.

Remote Eligible in the following states: PA, NC, SC, GA, FL, OH, MI, NY, NJ, CT

Travel: 50%, including some international travel

We're looking for an experienced Global Account Manager to lead strategic relationships with some of the world's largest enterprise organizations. This is an opportunity to own complex global accounts, influence executive stakeholders, and drive long-term growth through consultative, value-based selling.

If you're passionate about building executive relationships, navigating complex global organizations, and delivering measurable business outcomes, we'd love to meet you.

What You'll Do

As the Global Account Manager, you will serve as the primary relationship owner for a portfolio of named global accounts, leading account strategy across regions while partnering with cross-functional teams to maximize customer value and revenue growth.

Key Responsibilities

Global Account Strategy & Management

• Develop and execute global account strategies that drive revenue growth, customer retention, and long-term expansion.
• Build trusted relationships with executive and senior-level stakeholders across global organizations.
• Lead strategic account planning and quarterly business reviews to align customer objectives with Minitab solutions.
• Identify cross-sell, upsell, and new business opportunities across divisions, business units, and subsidiaries.
• Coordinate resources across sales, customer success, marketing, product, and partners to deliver a consistent customer experience worldwide.
• Monitor customer health through feedback, surveys, and Net Promoter Score (NPS) insights to strengthen advocacy and satisfaction.

Opportunity Management

• Identify, qualify, and close complex enterprise software opportunities using Minitab's Customer Engagement Lifecycle (CEL).
• Lead consultative discovery conversations focused on customer business outcomes.
• Develop opportunity strategies that differentiate Minitab through business value.
• Maintain accurate pipeline management, forecasting, and CRM hygiene.
• Gather and share competitive intelligence to strengthen positioning and improve win rates.
• Position implementation, onboarding, and services to maximize adoption and customer success.

Territory & Business Development

• Manage assigned global accounts with a long-term growth mindset.
• Expand executive relationships throughout customer organizations.
• Develop annual account plans and conduct regular business reviews.
• Support customer advocacy through references, case studies, webinars, and speaking opportunities.
• Participate in marketing campaigns, industry events, and customer engagement activities.

Leadership & Collaboration

• Lead high-performing virtual account teams across multiple geographies.
• Coordinate internal planning sessions and customer strategy meetings.
• Ensure a seamless customer experience throughout the entire engagement lifecycle.
• Mentor sales teammates and contribute to the development of best practices.
• Coordinate partner relationships to maximize customer value.

Professional Development

• Continuously strengthen knowledge of Minitab solutions, industries, and market trends.
• Participate in ongoing sales enablement and professional development programs.
• Maintain an Individual Business Plan aligned with business and career goals.

What You'll Bring

Required Qualifications

• 10+ years of enterprise software sales experience within the information technology market.
• Proven success selling enterprise solutions with average deal sizes exceeding $250,000.
• Consistent track record of achieving or exceeding quota, including experience closing seven-figure enterprise deals.
• Experience managing complex global accounts with annual revenues exceeding $10 billion.
• Success navigating enterprise sales cycles ranging from 6–12 months.
• Executive-level relationship management and consultative selling expertise.
• Bachelor's degree or equivalent professional experience.
• Experience using CRM systems for opportunity management, forecasting, and pipeline reporting.
• Strong business acumen with excellent communication, negotiation, and presentation skills.
• Ability to travel 50–70%, including international travel.

Preferred Qualifications

• Sales leadership or management experience.
• Business Intelligence, Analytics, Statistical Software, Data Science, Quality Improvement, or Operational Excellence experience.
• Familiarity with structured value-based or consultative sales methodologies.
• Additional language proficiency is a plus.

What Makes You Successful

You'll thrive in this role if you are:

• A strategic thinker who develops long-term account growth plans.
• Highly collaborative and successful leading virtual global teams.
• Customer-focused and skilled at building executive relationships.
• Driven to achieve ambitious goals while maintaining exceptional customer satisfaction.
• Comfortable navigating complex organizations and competitive enterprise sales environments.
• Adaptable, resilient, and energized by solving challenging business problems.

Why Minitab?

For more than 50 years, Minitab has helped organizations make better decisions through analytics, quality improvement, and data-driven problem solving. Our employees work with many of the world's leading manufacturers, healthcare organizations, financial institutions, and government agencies to deliver measurable business impact.

At Minitab, you'll have the opportunity to make a global impact while working with talented colleagues in a collaborative, innovative, and customer-focused environment.

Join us and help organizations around the world improve the way they work.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Compensation:  $150,000 Base salary and an OTE potential of $300,000 with uncapped commission and accelerator potential

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

The job application will remain open until the position is filled.