Customer Experience Head- Store Director Retail/QSR
Michael PageRole Overview
Michael Page is hiring a Customer Experience Head- Store Director Retail/QSR. This is a full-time role in New Delhi. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- Opportunity to work with a leading organization in the retail industry.
- Inclusive and supportive company culture.
About Our Client
The employer is a large organization operating in the retail industry. They are committed to offering quality products and services to their customers while fostering a culture of excellence.
Job Description
- Develop and implement strategies to improve the overall customer experience in the retail environment.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with various departments to ensure a seamless and efficient shopping experience.
- Train and support staff to deliver high-quality customer service.
- Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
- Oversee in-store operations to align with customer service standards.
- Develop and maintain relationships with key stakeholders and customers.
- Contribute to the optimization of customer journey touchpoints.
The Successful Applicant
A successful Customer Experience Manager should have:
- A strong educational background relevant to retail or business management.
- Proven experience in customer service or experience management, ideally in the retail or homewares, lifestyle sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- A customer-focused mindset and the ability to work collaboratively across teams.
- Proficiency in analyzing data and implementing customer-centric strategies.
- A proactive approach to identifying and addressing customer needs.
What's on Offer
- Competitive salary package.
- Opportunity to work with a leading organization in the retail industry.
- Inclusive and supportive company culture.
- Professional development opportunities to enhance your career.
- Exposure to the homewares/DIY sector in Bengaluru Urban.
If you are passionate about delivering exceptional customer experiences and looking to advance your career in the retail industry, we encourage you to apply.
Frequently Asked Questions
How do I apply for the Customer Experience Head- Store Director Retail/QSR position at Michael Page?
Use the Apply button above to submit your application directly to Michael Page. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Experience Head- Store Director Retail/QSR position at Michael Page located?
This position is based in New Delhi. Michael Page has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Experience Head- Store Director Retail/QSR at Michael Page earn?
Michael Page has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Experience Head- Store Director Retail/QSR role at Michael Page posted?
This role was posted on April 28, 2026 (48 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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