Dental Front Desk Administrator / Treatment Coordinator

About Us

Toothworks Boardwalk Dental is a high-volume, patient-focused clinic serving the Kitchener community from one of the area's most popular destinations. As part of the Toothworks (Dentalcorp) network, we're known for delivering exceptional care to a busy and loyal patient base - and we need a front desk professional who can match our energy and keep things running seamlessly.

The Role

This is a front-line role that blends reception, treatment coordination, and patient communication. You'll be the face and voice of our clinic - the person who sets the tone the moment a patient walks in or calls. In a busy office like ours, we need someone who stays calm under pressure, takes initiative, and brings a "whatever it takes" attitude every single day.

If you thrive in a fast-paced environment and love being the person who holds it all together - this role is for you.

Key Responsibilities

• Welcome patients and manage front desk operations efficiently in a high-volume setting.
• Schedule appointments, manage confirmations, and handle multi-line phone inquiries.
• Verify, submit, and follow up on insurance claims accurately and promptly.
• Present and explain treatment plans to patients, including fees, insurance coverage, and financing options.
• Manage collections and support the achievement of clinic operational goals.
• Use Abeldent software to maintain patient records, treatment plans, and scheduling.
• Support the clinical team with day-to-day workflow and operational needs.

What We're Looking For

• Previous dental office experience is mandatory.
• Proficiency with Abeldent dental software strongly preferred; experience with any dental practice management software is an asset.
• Comfortable operating a multi-line phone system in a fast-paced, high-volume environment.
• Flexible availability - the clinic operates 6 days a week and shifts rotate across those days; you will work your standard hours within that schedule.
• Ability to stay composed, focused, and efficient during busy periods.
• Naturally puts people at ease - warm, professional, and genuinely enthusiastic about patient care.
• Positive, dependable, and able to bring your best self to every shift.

How to Apply

If you're an experienced dental administrator who thrives in a busy clinic and is ready to be a key part of an exceptional patient experience, we want to hear from you. Please submit your resume and a brief cover letter through Indeed.

Toothworks is committed to an inclusive and welcoming workplace and encourages applications from all qualified candidates.