Technical Account Manager

About the Company:

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.

Position Summary:

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

The position is a Full Time Permanent Position, Monday to Friday, Hours: 8:30 – 5:00. This is a remote position with extensive travel in the province of Quebec requiring occasional weekend work.

Location: Quebec

Benefits after three months include:

• Employer-paid benefits; Health, Dental and Paramedical Services for you and your family, including abroad coverage
• Employee discounts
• Personal emergency days and sick days
• Service Recognition program, company events
• RRSP contribution plan with employer match
• Safety Footwear allowance annually, Fitness program reimbursement

Primary Duties and Responsibilities

· Serve as the primary technical contact for dealers, boat builders, and end users.

· Provide timely support via phone, email, fax and MercNET

· Accurately document all customer interactions

· Deliver onsite technical assistance when required

· Diagnose and resolve technical issues using independent judgment

· Evaluate product failures in accordance with warranty and integrity policies

· Approve or deny warranty claims using consistent, fair decision-making

· Perform component inspections and teardowns to assess warranty eligibility

· Obtain and maintain Mercury Certified Technician status (required)

· Become eligible for Master Certification after five years

· Develop troubleshooting guides to support dealer diagnostics

· Provide training to dealer personnel and internal teams

· Assess dealer service performance and assist in building improvement plans related to customer service, profitability and overall service quality

· Support dealer applications renewals, terminations and non-renewals

· Collaborate with sales and credit teams on dealer-related matters

· Lead initiatives focused on CSI and NPS performance

· Mentor dealer technicals through Mercury University career paths

· Promote marine service careers through local trade schools and vocational programs

· Conduct onsite visits to support dealers and OEMs

· Advise OEMs on product configuration, installation, training and system integration

· Provide in-person support for consumer product inquiries and issues

· Assist the Legal team with product liability and failure investigations including onsite inspections and depositions

· Represent Mercury Marine at boat shows, tournaments and special events

· Support the Large Vessel Support Specialist team on specialty products when needed

Knowledge, Skills and Abilities

· Bilingual in English and French (required)

· Strong knowledge of Mercury Marine products and marine vessel systems – particularly electrical

· Excellent communication skills and professionalism under pressure

· Strong analytical and creative problem-solving skills

· Ability to document, identify, and escalate emerging product issues

· High organized with strong computer proficiency

· Self-directed, able to work independently with minimal supervision

· Strong field-based troubleshooting skills for product, installation, and system integration issues

· Ability to make should decisions and assess risk in the field

· Willingness to travel extensively (50% - 75%), including occasional multi-week trips

· Valid passport and ability to travel internationally

Education & Experience

• Technical College Degree or BS Engineering
• 2 – 4 years in technical experience in the marine industry or a related field
• Experience with Mercury Marine products strongly preferred
• Willingness and ability to travel domestically (required)

Mercury Marine is an equal opportunity employer and welcomes applications from people with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (2005), upon request, accommodation will be provided throughout the selection process.

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GESTIONNAIRE DE COMPTES TECHNIQUES – Québec

À propos de l’entreprise :

Mercury Marine est un leader mondial dans la fabrication de systèmes de propulsion marine. Une division de 2,6 milliards de dollars de Brunswick Corporation (NYSE : BC), Mercury conçoit, fabrique et distribue des moteurs, des services et des pièces pour les applications marines récréatives, commerciales et gouvernementales, en offrant aux plaisanciers des produits faciles à utiliser, d’une fiabilité exceptionnelle et qui sont soutenus par le service à la clientèle le plus dévoué au monde, avec 10 000 points de service à l’échelle mondiale. Le portefeuille de marques de pointe de Mercury comprend les moteurs hors-bord Mercury, les ensembles de moteurs en Z et en-bord Mercury MerCruiser, les pièces et accessoires Mercury à l’échelle mondiale, incluant les propulseurs et l’électronique SmartCraft, les solutions intégrées Power Products, les pièces marines Attwood, Garelick et Whale, la distribution de pièces marines par l’intermédiaire de Land ’N’ Sea, BLA, Kellogg Marine et Lankhorst Taselaar ainsi que les pièces et huiles Mercury et Quicksilver. Plus d’informations sont disponibles sur mercurymarine.com.

Résumé des fonctions :

Êtes-vous prêt pour la suite?

Venez découvrir les opportunités offertes chez Brunswick, un leader mondial de l’industrie marine déterminé à bousculer les conventions et à innover avec des technologies de nouvelle génération qui transforment les expériences sur l’eau et au-delà. Chez Brunswick, nous croyons en « Next Never RestsMC », et nous offrons une variété de carrières stimulantes et d’occasions de développement au sein d’équipes unies qui définissent l’avenir des loisirs nautiques.

Il s’agit d’un poste permanent à temps plein du lundi au vendredi de 8 h 30 à 17 h. Il s’agit d’un poste à distance avec de nombreux déplacements dans la province de Québec, qui exige du travail occasionnel la fin de semaine.

Emplacement : Québec

Les avantages sociaux après trois mois incluent :

• les avantages sociaux payés par l’employeur : soins de santé, soins dentaires et services paramédicaux pour vous et votre famille, incluant une couverture à l’étranger;
• les rabais pour les employés;
• des journées pour les urgences personnelles et des congés de maladie;
• un programme de reconnaissance de services, les événements de l’entreprise;
• un régime de cotisation REER avec contribution équivalente de l’employeur;
• une allocation annuelle pour les chaussures de sécurité et le remboursement d’un programme de conditionnement physique.

Job Types: Full-time, Permanent

Pay: $81,000.00-$86,000.00 per year

Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Work Location: On the road