Role Overview
Mercor is hiring a entry-level Customer Success Analyst - Expert. This is a full-time role in CA. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote
Role Responsibilities
- Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
- Provide structured feedback to improve document standards and service delivery.
- Collaborate with teams to enhance customer support and success strategies.
- Utilize strong analytical skills to contribute to high-impact evaluation projects.
- Work independently and asynchronously to meet project deadlines.
Qualifications
Must-Have
- Bachelor's degree (minimum)
- 2+ years of professional experience in a relevant domain
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
Preferred
- Experience in customer support, service delivery, or customer success roles
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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About Mercor
Mercor
mercor.com
97 other open roles at Mercor on TryApplyNow.
Frequently Asked Questions
How do I apply for the Customer Success Analyst - Expert position at Mercor?
Use the Apply button above to submit your application directly to Mercor. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Analyst - Expert position at Mercor located?
This position is based in CA. Mercor has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Analyst - Expert at Mercor earn?
Mercor has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Analyst - Expert role at Mercor posted?
This role was posted on July 15, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Success Analyst - Expert role at Mercor entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Mercor has listed.
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