Operations Analyst Customer Success

Position: Operations Analyst for Customer Success

Location: Tisdale

Join our growth journey as a Customer Success Operations Analyst, focused on optimizing systems in a hybrid working model. Ensure efficient operations and elevate customer satisfaction while handling complex challenges.

In this position, you will report to the Customer Success Operations Manager and take a proactive role in managing essential processes. Your ability to navigate and enhance our Customer Success platform and quoting workflows will be pivotal in driving customer adoption and retention metrics. Be ready to lead improvements and become the go-to expert in operational strategies.

Key Responsibilities:

• Act as the main CPQ support for quoting processes
• Reengineer the Gainsight Customer Success platform
• Create automated rules and processes for lifecycle management
• Conduct audits for CS compensation and reporting
• Generate dashboards to track key customer metrics

Requirements

• 2–5 years in Revenue or Customer Success Operations
• Strong Gainsight admin skills required
• Experience navigating Salesforce and its integrations
• Understanding of CPQ tools for quoting processes
• Excellent Excel capabilities for data analysis

Transform the Customer Success operations through innovative solutions and solid project management.

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