Clinical Information Analyst - TMC (Onsite)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for validating data collected through clinical documentation is sound, relevant, accurate, and reliable, while supporting the values and objectives of Memorial Hermann Health System. The Clinical Information Analyst assists clinicians with workflow and process analysis that align with our strategic plan, leveraging available resources, metrics, benchmarks; and system standards across the enterprise. Responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Responsible for documenting process and workflow presenting them as educational materials. Demonstrates a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service, Six Sigma, and Continuous Quality Improvement programs. Typically reports to an IT Manager.

The Clinical Information Analyst supports all units and a small group of outpatient clinics by partnering with physicians, nurses, and clinical staff to optimize workflows within Epic and other clinical systems. This role investigates documentation discrepancies, supports forensic medical record reviews, conducts end-user training, develops educational materials, and assists with reporting, process improvement, and system adoption initiatives. Candidates should be comfortable presenting to clinical teams, analyzing workflows, and managing multiple priorities while participating in an on-call rotation that includes days, evenings, and weekends.

Job Description

​Must reside in the Greater Houston Area

Location: TMC/Children's Hospital

Address: 6411 Fannin, Houston, TX 77030

Status: Full time, onsite

Because the position is based in the Texas Medical Center, it’s important that candidates understand the commuting expectations upfront. While free parking is available in remote lots with shuttle service, parking in the attached garages typically has an approximately two-year waitlist. Employees who prefer closer parking may choose to pay for their own parking in nearby garages. Candidates should be comfortable navigating TMC traffic and commuting logistics, as this is an important consideration for long-term success in the role.

Desired Skill Set

• Clinical background or healthcare operations experience preferred

• Experience supporting clinical information systems; Epic experience is a plus

• Strong understanding of inpatient and outpatient clinical workflows

• Ability to investigate documentation discrepancies, workflow issues, and system-related concerns

• Comfortable training and presenting to physicians, nurses, and clinical staff

• Proficient in Microsoft Excel (sorting, tables, basic reporting), Word, and PowerPoint

• Strong analytical, problem-solving, and customer service skills

• Excellent communication and relationship-building abilities

• Adaptable to change and able to work effectively with diverse personalities

• Willingness to participate in an on-call rotation and commute to the Texas Medical Center site

MINIMUM QUALIFICATIONS

Education:  Associate’s Degree in Information Technology or clinically related field or at least one (1) year of equivalent industry experience in healthcare.

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

• Requires at least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.

• Effective oral and written communication skills.

• Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design.

• Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.

• Superior written and verbal communication skills.

• Identifies opportunities for optimization of processes leading to reduced variation and increased efficiencies.

PRINCIPAL ACCOUNTABILITIES

• Aligns with overall system strategy of clinical redesign, process improvement, and education.

• Plans and develops an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.

• Develops tools that measure the efficiency and effectiveness of the position accountabilities.

• Identifies clinical and other system application requirements through process and workflow analysis.

• Provides support to projects assigned to the department.

• Demonstrates technical knowledge of application systems and ability to translate process issues impacting patient care.

• Participates in the integration of individuals into multiple work teams.

• Identifies the technological advances available in the healthcare industry.

• Supports all requests for projects, service requests and problem tickets through the established channels in the division.

• Actively participates with implementation team(s) during installation of new computer functions or enhancements to existing functions which impact diagnostic and clinical areas.

• Documents initial information leading to a forensic medical record investigations as part of safety events

• Participates in facility certification attestations for nationally recognized organizations

• Reinforce clinical practices and standards

• Optimize workflow and promote change in the clinical information systems by working with clinical and quality leadership at the facility and system level.

• Engages in facility Project / Change Management and Adoption

• Ensuring all data collection and recording is in legal compliance with federal, state, and regulatory groups

• Effectively organizes and facilitates executive meeting to review IT strategic initiatives, monitor, and measure outcomes

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.