Role Overview
Medium is hiring a mid-level Remote Customer Success Manager Role. This is a full-time role in Winnipeg. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Drive customer outcomes as a Remote Customer Success Manager. Cultivate relationships with nonprofit clients to ensure technical, user, and business success through tailored engagement. In this dynamic role, you will partner with various clients in complex environments to enhance their ERP experiences. Your focus on learning quickly and fostering strong communication will be key in addressing customer needs, especially regarding finance and payroll processes. Collaborating with internal teams to develop actionable success plans is essential for achieving real outcomes. Key Responsibilities:
- Build strong relationships with diverse customers
- Understand customer pain points and goals
- Develop and execute customer success plans
- Collaborate with internal teams on feedback
- Provide strategic advice on product improvements Requirements:
- BA/BS degree required
- 2+ years in Customer Success or similar role
- Experience with ERP systems in a customer-facing capacity
- Knowledge of finance and payroll processes
- Strong communication and organization skills Elevate customer success while maximizing the potential of ERP solutions for diverse organizations.
Frequently Asked Questions
How do I apply for the Remote Customer Success Manager Role position at Medium?
Use the Apply button above to submit your application directly to Medium. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Remote Customer Success Manager Role position at Medium located?
This position is based in Winnipeg. Medium has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Remote Customer Success Manager Role at Medium earn?
Medium has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Remote Customer Success Manager Role role at Medium posted?
This role was posted on April 13, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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