Senior Administrative Assistant - Transplant Surgery

Summary

Under general direction, perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures.

Primary Responsibilities

• Anticipate and initiate administrative functions while coordinating departmental activities and projects. Independently resolve routine and complex inquiries with attention to detail, sound judgment, and discretion.

• Compose, proofread, and format correspondence, reports, presentations, and other documents, including confidential materials. Maintain HIPAA confidentiality of department and patient information.

• Utilize Epic, Book It, Excel, PowerPoint, Outlook, Word, and other software applications to prepare documents, maintain records, and support administrative operations.

• Manage patient and provider telephone inquiries, resolve routine questions, relay information, and take appropriate messages while exercising discretion.

• Utilize Epic/Book It to schedule and reschedule patient appointments, diagnostic testing, and surgical procedures.

• Coordinate schedules, meetings, appointments, travel arrangements, and related administrative activities.

• Compile data, prepare reports and meeting materials, and maintain accurate records and databases, including physician curriculum vitae updates.

• Process and track payment requests, requisitions, invoices, and reimbursement documentation.

• Assist with departmental projects and special initiatives by coordinating activities, tracking progress, and providing updates.

• Collaborate with administrative team members and provide backup coverage as needed.

• Perform other duties as assigned.

Knowledge – Skills – Abilities

• Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management.

• Organization, time management, interpersonal, communication, and problem-solving skills.

Qualifications

Appropriate experience may be substituted on equivalent basis.

Minimum Required Education:        High school diploma

Minimum Required Experience:       5 years of experience

Preferred Education: Associates               

Preferred Experience: Healthcare                 

#LI-SN1

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

__________________________________________________________________________________________

Classification

FLSA Status    Non-Exempt

FLSA Test      Administrative  

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.