Transfer Administrator, Medical Communication Centre

Position Type

Permanent

Closing Date

2026-05-01

Nature and Scope

The Transfer Administrator serves as the first contact for the Medical Communication Centre in non-emergency incoming calls. The Transfer Administrator communicates effectively and provides pertinent information to various staff, facilities and agencies in relation to patient transfer services.

Duties and Responsibilities

Responsible to fulfill various roles required during the shift including but not limited to:

• Non-emergency call-taking / administration
• Record keeping
• Transfer coordination
• Hospital liaison
• Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
• Receive and process requests for non-urgent transport, using proper telecommunications techniques.
• Advocate and practice excellent customer service.

Qualifications and Requirements

• Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
• Working knowledge of window-based computer applications and the ability to accurately type 30 wpm.
• Experience in a call centre environment or a clinical/medical/hospital environment is an asset.

Knowledge and Skills

• This person must possess the innate ability to perform several tasks at once time.
• Standard first aid/ CPR certificate an asset.
• EMD certification an asset.
• Knowledge of medical terminology an asset.
• Demonstrates excellent organizational and time management skills to adequately prioritize workload.
• Ability to multi-task and work well under pressure, often under strict deadlines.
• Maintains a positive attitude, is self-motivated and attains a high standard of performance.
• Demonstrates technical efficiency and extensive knowledge of all Communication Centre equipment.
• Excellent communication and customer service skills.
• Demonstrates effective listening skills and the ability to follow instructions.
• Preference may be given to candidates who are bilingual.
• Ability to work day shifts from 0600 to 1800 seven days a week.

EEO Statement

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.