Join as a Policy Analyst for Client Eligibility & Billing Support

Become a Policy Analyst dedicated to enhancing client interactions through expert eligibility and billing support. Engage with clients while utilizing your technical skills in a remote-friendly environment.

In this ongoing role, you’ll report to the Team Lead and work closely with both internal teams and external clients. Your responsibilities encompass analyzing requests, maintaining accurate records, and ensuring compliance with insurance policies. Ideal candidates will have two years of experience in customer service or group insurance, alongside a commitment to personal growth and client care.

Key Responsibilities:

• Provide client-centered administrative support
• Assist group administrators via telephone
• Analyze and document client inquiries
• Enter and verify data for accuracy
• Recommend process improvements for quality

Requirements

• College diploma (DEC) required
• Minimum of two years’ relevant experience
• Bilingual in French and English essential
• Strong skills in Microsoft Office applications
• Prior experience in group insurance is advantageous

Leverage your expertise to drive client satisfaction and operational success in this pivotal support role.

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