Quality Assurance Analyst in Healthcare with Compliance Focus

Step into the role of Quality Assurance Analyst and make a tangible difference in healthcare service quality. This full-time position requires you to evaluate service delivery while focusing on compliance and customer experience improvement.

As part of the Nova Scotia Provincial Programs team, you'll administer medical service insurance for over one million residents. The role demands 2–5 years of relevant experience and a background in business, finance, or quality assurance. Your expertise will guide improvements and support training to ensure adherence to quality standards across various channels.

Key Responsibilities:

• Assess employee interactions for quality and compliance
• Share evaluation results with internal teams
• Collaborate with leads for effective coaching
• Maintain updated knowledge of business processes
• Refine quality assurance methods to improve service

Requirements

• 2–5 years in a quality assurance position
• Post-secondary education in a relevant field
• Skilled in using Microsoft Office tools
• Excellent communication skills in English
• Familiarity with quality assurance software is beneficial

Contribute to enhancing healthcare quality by ensuring compliance and supporting continuous improvement initiatives in a nurturing work environment.

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