Trainer

Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. Job summary The Trainer is primarily responsible for delivering training (virtual and in-person) to new and existing operational employees. They support the design, development, and organization of various training materials and programs. They conduct training needs assessments to identify learner requirements, monitor learner progress from delivery through testing and evaluation, and share results with leaders to ensure training effectiveness and measurable success. They foster an engaging, interactive and creative learning environment by using blended methodologies, including virtual instructor-led training, self-directed e-learning modules, interactive case studies, knowledge-based assessments, simulations, hands-on production activities. Key Responsibilities Deliver End-User Training Deliver end-user (in-person, virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended), primarily via virtual platforms and in person, as required by business needs. Apply adult-learning principles to support learner engagement, retention, and skill development. Provide ongoing support to learners during and after training to reinforce desired learning outcomes. Offer individualized coaching and guidance throughout and following training sessions. Provide constructive and timely feedback to support performance expectations. Ensure participant engagement and foster a respectful, inclusive, and effective learning environment. Provide Curriculum Design Input Validate course design, including content relevance, flow, and instructional style. Test and review new learning modules (e-learning, assessments, exercises) and provide feedback. Support the Training Modernization project by contributing to timeline negotiations, project goals, and ensuring deadlines and service standards are met. Manage Training Measurements Facilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness. Monitor and document learner performance, progress, achievements, and development needs. Communicate training outcomes, attendance, and required follow-up actions to leadership. Coordinate and evaluate LMS-based knowledge assessments and adapt training strategies as needed. Assess hands-on competencies through direct observation and review of recorded sessions. Generate, analyze, and share key LMS reports on a consistent basis. Review post-training surveys, performance trends, and KPIs to recommend curriculum enhancements. Foster Stakeholder Support and Collaboration Conduct training needs analysis by collaborating with staff and leadership. Provide leaders with scheduled learner progress reports, including results, observed behaviors, and recommendations. Ensure learner system access profiles are complete and active prior to onboarding. Qualifications Education Diploma or degree in Education, HR, Adult Learning, or related field Experience Minimum 2 years of relevant training and facilitation experience through classroom, online, virtual and web-based methodologies Knowledge and Skills Knowledge of and practical application of adult learning principles and instructional delivery principles Easily gains trust and support of peers, encourages collaboration, remains composed, and is receptive to feedback Excellent time management skills; effectively establishes priorities and adapts to change Strong presentation and facilitation skills with the ability to clearly explain concepts and provide direction Life-long learner with interest in Medavie Claims and Administration systems, products, processes, and learning industry best practices Language Bilingualism (French and English): To meet the needs of our clients, the person in this role must be bilingual What’s in it for you? A stimulating and friendly work environment rooted in Medavie’s core values: (Caring, Accountable, Responsive, Innovative, and Community‑minded) Opportunities for all employees to take initiative, make suggestions, and think outside the box A diverse team of colleagues with experience in various fields A health and dental care plan that is 100% employer‑paid from the first day A performance bonus program A culture that strongly supports employee learning and professional development Work–life balance that includes flexible schedules and the possibility of working from home An environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca. We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.