Experienced Quality Assurance Analyst for Medical Service Insurance

Become a Quality Assurance Analyst dedicated to improving healthcare service quality and compliance. This full-time role is focused on evaluating various channels to enhance the overall customer experience.

The position is crucial within the Nova Scotia Provincial Programs team, serving a vast community. Candidates should have 2–5 years of experience with insurance or government programs, paired with relevant educational qualifications. Your role will encompass monitoring performance and collaborating on best practices for quality assurance.

Key Responsibilities:

• Evaluate performance and customer interactions
• Communicate insights to decision-makers
• Identify and coach opportunities with leads
• Keep knowledge of processes current
• Implement strategies based on data analysis

Requirements

• 2–5 years of experience in a similar role
• Relevant post-secondary qualification required
• Proficient in Microsoft Office applications
• Strong communication skills required
• Knowledge of Verint and Cisco tools is advantageous

Enhance the quality of healthcare services while working in a flexible, engaging environment dedicated to continuous improvement.

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