Senior Staff Product Manager, Member & AI Experience

San Francisco, CA; Remote, USRemotePosted 7 days ago

Role Overview

Mavenclinic is hiring a Senior Staff Product Manager, Member & AI Experience. This is a full-time remote role, with the team based in San Francisco, CA; Remote. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

Fortune Change the World (2024)
CNBC Disruptor 50 List (2022, 2023, 2024)
Fortune Best Workplaces for Millennials (2024)
Fortune Best Workplaces in Health Care (2024)
TIME 100 Most Influential Companies (2023)
Fast Company Most Innovative Companies (2020, 2023)
Built In Best Places to Work (2023)
Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
Fast Company Best Workplaces for Innovators (2022)
Built In LGBTQIA+ Advocacy Award (2022)

About the role

The member experience is how Maven's decade of clinical depth shows up for the people we serve. The homepage they land on, the AI that answers their questions, the community that makes them feel less alone. It's what turns an eligible member into an engaged one, and an engaged member into someone who stays.

We're hiring a Senior Staff PM to make the experience dramatically better: more intuitive, more personal, more useful. You will work closely with Clinical Product and the AI Platform team to make sure the experience serves members effectively across every program. You report directly to the SVP of Product.

What You’ll Do:

Own the core member experience surfaces: homepage, conversational AI, and community
Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week
Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention
Bring a strong point of view on how AI changes what we build for members and how fast we build it, and put it to work in your own workflow
Go deep on engagement data: where members activate, where they drop off, and where the experience is or isn't working
Build close partnerships with Clinical Product and AI Platform

What we are looking for

10+ years in product with direct experience building consumer-facing products
Experience with conversational AI, homepage, and community surfaces
Strong consumer instincts: you know what makes an experience feel trustworthy, useful, and worth returning to
A track record of shipping: you move from ambiguity to a live experiment fast and would rather learn from production than perfect a doc
Deep fluency with data: you define your own metrics, design experiments that produce clean reads, and change your mind when the results tell you to
Structured thinking under pressure: you break messy problems into parts, prioritize ruthlessly, and explain the why behind every tradeoff
Enough technical depth to go deep with engineers on tradeoffs and know what's cheap, what's expensive, and what's worth it
Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI meaningfully changes the member healthcare experience
Customer obsession backed by evidence: you talk to members, watch sessions, and design from real behavior, not assumptions

The base salary range for this role is 245,000-340,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

About Mavenclinic

Mavenclinic

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Frequently Asked Questions

How do I apply for the Senior Staff Product Manager, Member & AI Experience position at Mavenclinic?

Use the Apply button above to submit your application directly to Mavenclinic. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Staff Product Manager, Member & AI Experience role at Mavenclinic remote?

Yes. This is a remote role. The team is based in San Francisco, CA; Remote, but the position itself does not require relocating to that office.

What does a Senior Staff Product Manager, Member & AI Experience at Mavenclinic earn?

Mavenclinic has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Staff Product Manager, Member & AI Experience role at Mavenclinic posted?

This role was posted on July 3, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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