Factory IT/OT Technician

This role will ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

Key Responsibilities

• Ensure cyber security of home site - Local Network Administrator   
• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard 
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …). 
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets. 
• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
• Provide documentation and training to ensure consistent processes and knowledge transfer. 
• Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services 

• Site functional expert of all local applications he/she is supporting. 
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use. 
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners. 
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.
• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.  
• Responsible for implementation and coordination of Factory OT/IT projects in their home site. 

 Business Engagement and Communication 

• Provide communication of Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering and Mars MGS teams. 
• Liaise with the OT Security Team. Immediately escalate any critical issue to the OT Security team resources. 
• Responsible for effective use of Factory OT/IT infrastructure services this includes providing trainings, guides and raising awareness of available IT tools and services. 
• Functional expert in site Factory IT, demonstrating clear understanding of the problems and opportunities for business change.
• Support’s site MES (Manufacturing Execution System).
•  Responsible for their safety and the safety of contractors adhering to the Food Safety Policy 
• Manage external contractors for Factory OT/IT tasks, follow all the induction processes and supervise their work in the site respecting the Safety standard. 
• Ensure all work within the site follows all Mars standards.
• Drives Compliance and Regulatory (Food Safety and other industry-specific regulations).

Context and Scope

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.  
• Follows the guidelines and procedure provided by regional OT/IT organization   
• Establishes and follows KPI’s and SLA for every service provided.  
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence. 
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

Desired Education & Experience

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies. 
• Fluent in English with excellent communication skills (verbal and written)
• +3-year IT (Information Technology) & OT (Operational Technology) experience. 
• Excellent organizational, analytical, project management and technical skills. 
• Server administration  
• Virtual infrastructure administration  
• IT/OT Architecture knowledge  
• Database administration knowledge 
• SQL knowledge 
• Excel, VBA knowledge 
• Self-Management following defined KPIs/objectives and proactively tracking. 
• Lifelong learner capable of attaining necessary professional qualifications and continual technical development  
• High School Diploma/GED is required

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.