Game Day Experience Lead, Fan Access

Powered by Passion. United by Purpose. Build for Impact. 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.  

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

The Fan Access Game Day Lead is responsible for overseeing all aspects of the Fan Access Game Day Experience Program at Scotiabank Arena. Acting as the on-site lead for Toronto Maple Leafs home games, this individual ensures that every Fan Access experience is executed seamlessly, delivering exceptional guest experiences that reflect MLSE’s commitment to world-class fan engagement.

This role requires strong leadership, communication, and organizational skills to manage multiple moving parts in a high-energy, fast-paced environment. The successful candidate will serve as the main liaison between internal departments, Fan Access ambassadors, and guests on game days.

The successful candidate will be required to work game nights and some daytime office hours for preparation, coordination, and planning activities. Flexibility and availability during evenings, weekends, and playoffs are essential for success in this role.

Contract Length: Until June 2027

Responsibilities:

•    Serve as the primary point of contact for all Fan Access experiences during assigned game days.
•    Lead, brief, and manage the team of Fan Access Ambassadors to ensure clarity of roles and operational excellence.
•    Oversee guest check-ins, escorting, and the delivery of all Fan Access experiences (e.g., pregame warmups, tunnel access, bench visits, etc.).
•    Troubleshoot issues in real time and ensure a seamless guest experience
•    Prepare for each game by pulling guest lists and confirming details with relevant departments.
•    Set up and tear down all Fan Access experience areas before and after each game.
•    Manage materials and assets needed for each experience (signage, credentials, lanyards, etc.).
•    Coordinate with departments such as Security, Venue Operations, Game Presentation, and Partnerships to ensure smooth execution.
•    Conduct pre-game planning sessions and post-game recaps
•    Track attendance, feedback, and operational notes to support continuous improvement.
•    Participate in limited administrative hours each week to support scheduling, planning, and communication.

Qualifications 
•    Previous experience in event operations, guest services, or fan engagement preferred.
•    Proven ability to lead teams in fast-paced, live event environments. 
•    Exceptional communication and organizational skills.
•    Ability to multitask, stay calm under pressure, and adapt to changing game-day demands.
•    Must be available for all home games for assigned team (Maple Leafs), including evenings, weekends, and playoffs.
•    A passion for creating memorable fan experiences and representing MLSE with professionalism and enthusiasm.
 

Job Posting Compensation Range/Rate:

25.00/hr