Senior Specialized Lending Support Officer

Take charge as a Senior Inforce Account Support Officer at Manulife, focusing on post-funding management in a hybrid work environment. Engage clients and advisors to ensure compliance and retention throughout complex lending products.

In this role, you will manage the entire lifecycle for Specialized Lending products outside real estate, emphasizing client retention and operational precision. Your expertise is crucial in executing amendments, remediations, and complex restructures while maintaining the Bank's security and compliance standards. This position also involves managing sensitive interactions and providing operational support during high-volume periods.

Key Responsibilities:

• Execute end-to-end post-funding amendments and restructures
• Lead negotiations for retention solutions with clients and advisors
• Assess credit and operational impact of proposed changes
• Collaborate with Credit, Legal, and Operations teams on complex issues
• Ensure documentation is audit-ready and compliant

Requirements

• Bilingual in French and English is essential
• Proven relationship management and negotiation skills
• Strong experience in lending operations or specialized financial services
• Ability to handle sensitive client situations professionally
• Thorough knowledge of loan documentation and banking systems

Leverage your expertise in client management and lending operations to make a significant impact at Manulife.

•