Associate Software Analyst at Manulife

Utilize your problem-solving skills as an Associate Software Technical Analyst at Manulife Financial. Join us in hybrid work settings to enhance investment technology platforms and provide crucial support.

In this role, you'll support the Canadian investment technology solutions at Manulife. Collaborate with engineers and product teams while resolving technical issues using a ticketing system. Build upon your skills in application support, technical troubleshooting, and platform configuration while contributing to system stability and user documentation.

Key Responsibilities:

• Provide technical support for investment platform users
• Resolve and document technical issues effectively
• Collaborate with engineers on complex system issues
• Configure software and infrastructure components
• Monitor system performance and share actionable insights

Requirements

• Approximately 3 years in a technical analyst role
• Knowledge of object and data models
• Experience in application support within production environments
• Clear communication skills for diverse audiences
• Strong analytical and time-management abilities

Leverage your technical skills to enhance platform stability and user experience at Manulife Financial.

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