Senior Software Asset Management Specialist

This role is dedicated to managing all infrastructure, end user, and data center software assets with a focus on the end-to-end lifecycle management of software assets from acquisition to retire.

The role will be an integral part of the IT Asset Management Team to ensure that critical software asset details are accurately discovered and populated in the asset registry. Effectively track, re-harvest and review all licensing terms and conditions are followed for end user, data center, virtual and cloud environments.

As a part of Manulife’s digital transformation, including retooling and evolving the processes that manage our IT assets.

Proven knowledge of technical and enterprise-scale SACM, CMDB and ITAM processes and shown success in supporting transformational change. Passionate, persistent and detail oriented with an ability to clearly articulate an objective view of the IT asset inventory, associated risks and opportunities to enable business decision making.

Position Responsibilities:

• Planning, monitoring, recording and tracking software assets to ensure compliance with available software standards, service agreements and warranties
• Assisting in forming procurement strategies to optimize technology spend across the organization
• Defining software standards and evaluation criteria to aid in standardizing software and creating a software register
• Supporting the global organization as a Software Asset Management Domain Authority
• Being responsible for all software assets through each stage of the lifecycle
• Tracking software globally in end-user and hosted environments (Private, public cloud and data center)
• Collaborating with multiple global partners to improve, deliver and support an international SAM framework with associated services, governance and controls
• Initiating forensic investigations and reviews of assets to uncover non-compliance, policy and process breaches, reduce risk and remediate issues
• Optimizing cost efficiencies in Azure Cloud, SaaS, PaaS, IaaS
• Resolve issues, discrepancies, anomalies associated to discovery, reporting and tools
• Tracking compliance with ITAM asset tagging standards and other ITAM technology solutions
• Generating monthly license positions for on Prem, ELP, Cloud, and SaaS allocation reports itemizing costs by business unit
• In-depth knowledge of sub capacity, per core and virtual licensing models as well as tools to manage contracts and entitlements

Required Qualifications:

• Minimum (5+) years of experience with IT software procurement, purchasing and/or asset management
• Strong knowledge of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission and disposal
• Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.)
• Knowledge of CMDB and ITIL concepts, particularly Service Asset and Configuration Management (SACM), Common Services Data Model (CSDM), and IT Operations Management (ITOM) and IT Asset Management (ITAM)
• Skills in analyzing CMDB data to highlight anomalies/errors and to find opportunities for improvement
• Experience working with configuration item (CI) owners to define remediation plans
• Knowledge managing and promoting data quality, integrity, and security of ITAM/CMDB repositories
• Experience with internal Sourcing, IT Leadership, IT Project Management, and Legal to support software purchases and projects
• Decision making skills in the maintenance, automation, and integration of SAM and CMDB tools as well as supporting data sources (via inventory, discovery, procurement)
• Skills to nurture relationships with external vendors, resellers, and internal collaborators including Accounting, Procurement, Legal, IT Service Management, and IT Platform Teams across Manulife/John Hancock
• Confident presentation and facilitation skills, good interpersonal and leadership skills to enable engagement with senior management and partners at all levels
• Experience collaborating successfully with geographically and culturally diverse multi-functional teams

Preferred Qualifications:

• ITIL Knowledge and practice experience
• Experience in software licensing, software usage rights and effective license position reporting
• Software & Hardware Lifecycle Management
• Cost savings, cost avoidance, contract negotiation and preparation/support
• Extensive knowledge of Oracle, Microsoft, Adobe, IBM and other enterprise software titles
• Software metric knowledge, IBM Sub capacity, IBM PVUs, Kubernetes/Container, etc.
• SAM Tools such as ServiceNow SAM-Pro, ILMT, USU/Aspera, Flexera, etc.
• IAITAM CSAM Certification or industry recognized equivalent

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our global team, we’ll support you in shaping the future you want to see. 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.