Production Support Engineer Focused on System Reliability and Performance

Join a dynamic team as a Production Support Engineer, focusing on system performance and reliability. Elevate platform stability as you address support inquiries during daytime hours.

This position blends engineering fundamentals with operational tasks to ensure systems remain resilient. You will drive improvements and collaborate with engineering teams on solutions that produce permanent fixes. Your role is crucial in maintaining seamless service for millions of customers.

Key Responsibilities:

• Address daytime inquiries regarding system performance
• Proactively improve reliability and stability
• Manage incidents, conducting root cause analysis
• Collaborate for long-term solutions to systemic issues
• Utilize observability tools to enhance system insights

Requirements

• 3+ years in an SRE-adjacent role
• Strong diagnostic skills in distributed systems
• Familiarity with DevOps processes and CI/CD
• Clear communication with technical/non-technical teams
• Data-driven mindset with interest in automation

Drive system health and enhance reliability in this impactful role, ensuring customer satisfaction through effective production support.

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