Production Support Engineer Focused on System Reliability and Performance
Manulife FinancialRole Overview
Manulife Financial is hiring a mid-level Production Support Engineer Focused on System Reliability and Performance. This is a full-time role in Ontario. Part of Manulife Financial's Devops hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Join a dynamic team as a Production Support Engineer, focusing on system performance and reliability. Elevate platform stability as you address support inquiries during daytime hours.
This position blends engineering fundamentals with operational tasks to ensure systems remain resilient. You will drive improvements and collaborate with engineering teams on solutions that produce permanent fixes. Your role is crucial in maintaining seamless service for millions of customers.
Key Responsibilities:
- Address daytime inquiries regarding system performance
- Proactively improve reliability and stability
- Manage incidents, conducting root cause analysis
- Collaborate for long-term solutions to systemic issues
- Utilize observability tools to enhance system insights
Requirements
- 3+ years in an SRE-adjacent role
- Strong diagnostic skills in distributed systems
- Familiarity with DevOps processes and CI/CD
- Clear communication with technical/non-technical teams
- Data-driven mindset with interest in automation
Drive system health and enhance reliability in this impactful role, ensuring customer satisfaction through effective production support.
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Frequently Asked Questions
How do I apply for the Production Support Engineer Focused on System Reliability and Performance position at Manulife Financial?
Use the Apply button above to submit your application directly to Manulife Financial. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Production Support Engineer Focused on System Reliability and Performance position at Manulife Financial located?
This position is based in Ontario. Manulife Financial has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Production Support Engineer Focused on System Reliability and Performance at Manulife Financial earn?
Manulife Financial has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Production Support Engineer Focused on System Reliability and Performance role at Manulife Financial posted?
This role was posted on April 5, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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