Business Process Improvement Manager

Elevate operational efficiency with Manulife as a Business Process Improvement Manager in Waterloo, Ontario. Drive automation and quality enhancement initiatives in the hybrid work model. In this role, you will lead process optimization projects, partnering across functions to analyze workflows and implement improvements.

Your expertise in Lean and Six Sigma methodologies will guide efforts to ensure compliance and scalability within financial services operations. The Manager may oversee a team of Business Analysts and act as a workstream lead on larger projects. Key Responsibilities:

• Analyze processes to identify inefficiencies and improvement areas
• Develop and implement workflow optimization strategies
• Document processes and create standard operating procedures
• Lead cross-functional teams for project execution
• Define and track key performance indicators for changes Requirements:
• 5-7+ years in process improvement or operations
• Expertise in Lean Six Sigma methodologies
• Strong analytical and problem-solving skills
• Proficient in process mapping and data analysis tools
• Excellent communication and facilitation capabilities Shape the future of financial services with a focus on quality improvement and operational effectiveness.