Senior Technical Account Manager - STAM

We’re hiring a Senior Technical Account Manager to own and grow a portfolio of MSP clients end-to-end — renewals, upgrades, standardization, seat management, QBRs, and account health.

This is not a coordinator role. This is revenue protection, expansion, and client leadership.

If you know how to take messy accounts, clean up agreements, eliminate billing confusion, align clients to standards, identify security/compliance/infrastructure gaps, and confidently present upgrades to leadership — this is your arena.

High ownership. High visibility. Direct impact on retention and growth.

You win when clients renew early, expand often, and trust you as their strategic partner.

You must have:

• 3+ years inside an MSP as a TAM, vCIO, MSP Account Manager, or Service Delivery Manager
• Strong ConnectWise Manage experience (required)
• Strong Quoter experience (required)
• Proven ownership of renewals and agreements
• Experience recommending and closing upgrades
• Confidence delivering QBRs to decision-makers

This is not for enterprise-only backgrounds, reactive operators, or anyone who’s never owned a renewal.