Technical Support Engineer (Remote - Canada)

Technical Support Engineer (Remote - Canada)

Company Status: Industry Leader in Home Energy Storage & Inverter Technology Employment Type: 12-Month Fixed-Term Contract (Independent Contractor) Location: Fully Remote (Candidates must reside in Canada)

About the Role

As a global leader in the residential solar and energy storage industry, we are looking for a young, motivated, and patient Technical Support Engineer to join our Canadian team. This is a perfect opportunity for an electrical engineering enthusiast who is eager to learn and grow within the renewable energy sector. You will be the primary technical point of contact for local installers and homeowners, ensuring their transition to clean energy is seamless.

Key Responsibilities

• Technical Troubleshooting: Provide professional assistance for home storage inverters via phone, email, and online meetings.
• Customer Excellence: Handle inquiries from installers and homeowners with exceptional patience and a problem-solving mindset.
• Rapid Learning: Complete our intensive product training program and stay up-to-date with our latest energy storage solutions.
• Cross-Border Collaboration: Work with international teams to support product quality and market expansion.
• Local Presence: Occasionally represent the company at Canadian industry events or travel to the US for advanced training.

Requirements

• Education: Bachelor’s degree in Electrical Engineering or a related technical field.
• Language: Native-level English speaker (clear, unaccented communication is essential for this role).
• Traits: Fast learner, highly organized, and calm under pressure when handling customer complaints.
• Work Environment: Proven ability to work independently in a remote setting with a professional home office.
• Mobility: Valid passport for occasional travel to the United States.

Compensation & Benefits

• Base Salary: Starting at CA$ 65,000 per year.
• Performance Bonus: Eligible for Quarterly Performance-Based Bonuses.
• Health Stipend: A monthly allowance of CA$ 150 provided for you to purchase and manage your own extended health and vision insurance.
• Time Off: Generous Paid Time Off (PTO) policy.
• Growth: Structured training and a clear pathway to contract renewal based on performance.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: From $65,000.00 per year

Benefits

• Company events
• Employee assistance program
• Flexible schedule
• Paid time off
• Work from home

Work Location: Remote