Microsoft Power Platform Tech Support Specialist [Power Platform fundamentals]

About the Role

We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies.

This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies

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Responsibiliti

• esProvide Tier 1/Tier 2 support for incidents, service requests, and platform health issu
• esMonitor platform operations using dashboards and aler
• tsRespond to user queries on app errors, environment issues, licensing, governance compliance, and mo
• reExecute SOPs for environment provisioning, app certifications, connector approvals, and mo
• reEscalate complex or non-standard issues to the Technical Experts or Tech Lead or to Microso
• ftMaintain documentation of known issues, troubleshooting steps, and solutio
• nsUpdate and manage ServiceNow Request Catalog items and their workflo
• wsSupport adoption by enabling users through documentation, FAQs, and guidan

ce

Qualificat

• ions3-5 years of experience in technical support, platform administration, or IT operat
• ionsFamiliarity with Power Platform fundamentals (Power Apps, Power Automate, Datave
• rse)Experience using ITSM tools like ServiceNow, Jira, or equiva
• lentStrong communication skills and empathy for end u
• sersAbility to follow processes and SOPs with consist
• encyLogical thinking and troubleshooting abi
• lityTime management and task prioritiza
• tionAttention to detail and strong documentation ha
• bitsWillingness to escalate and collaborate with more senior team mem

bers

Required S

• killsITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook,
• ExcelMicrosoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integra
• tion)Dynamics 365: Exposure to D365 applications and their integration with Power Pla
• tformTroubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tra
• cing)Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS,
• VPNs)Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, Gat
• ewaysPower Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power Pla
• tformAI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate Cop
• ilotsALM & DevOps: Azure DevOps, GitHub Ac
• tionsMonitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application Ins
• ightsData, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S),
• OAuthTask Management & Work Tracking: Azure Boards, Microsoft Pl

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Preferred

• SkillsProgramming Exposure: TypeScript, JavaScr
• ipt, C#PL-900: Power Platform Funda
• mentalsPL-100: Power Platform Ap
• p MakerPL-200: Power Platform Functional Con
• sultantPL-400: Power Platform De
• veloperAZ-900: Azure Fundamentals (for broader c

ontext)