Customer Success Manager - Medical Devices

Full Time

San Francisco, CAPosted 29 days ago

Role Overview

Lumafield is hiring a Customer Success Manager - Medical Devices. This is a full-time role in San Francisco. Part of Lumafield's Lifecycle hiring, posted 4 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Lifecycle roles is $104k-$154k (based on 199 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

CSMOnboardingLumafieldSoEngineersByAICT

Job description

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role

Lumafield is looking to bring on a Customer Success Manager (CSM) with expertise in medical devices manufacturing to drive customer outcomes and revenue growth for Lumafield’s industry changing products.

The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.

Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.

This role requires technical depth to understand CT scanning workflows, engineering analyses, manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value.

About Lumafield

Lumafield

LifecycleOn-site

12 other open roles at Lumafield on TryApplyNow.

View all 13 roles at Lumafield

Frequently Asked Questions

How do I apply for the Customer Success Manager - Medical Devices position at Lumafield?

Use the Apply button above to submit your application directly to Lumafield. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Success Manager - Medical Devices position at Lumafield located?

This position is based in San Francisco. Lumafield has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Success Manager - Medical Devices at Lumafield earn?

Lumafield has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Manager - Medical Devices role at Lumafield posted?

This role was posted on June 11, 2026 (29 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.