Production support Engineer

Role Name: Production support Engineer

Location: Toronto 4 days a week on site F2F interview required

Job Description

• Looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :-
• Below is the detailed Job Description:
• Monitoring and Alerting:
• Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
• Incident Response:
• Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
• Automation:
• Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
• Infrastructure Management:
• Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
• Capacity Planning:
• Plan for future capacity needs to ensure systems can handle anticipated workloads.
• Release Engineering:
• Develop and maintain processes for deploying software updates and releases.
• Collaboration:
• Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
• Documentation:
• Maintain clear and concise documentation of systems, processes, and procedures.
• Continuous Improvement:
• Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications:

• Cloud Platform (OCP)
• 8+ Years experience in production support handling Prod incidents.
• Excellent knowledge of OCP and windows environement..
• Monitoring tools (Dynatrace)
• Operating System (Windows, Linux)
• Scripting (Shell Scripting, Python, Power Shell)
• Database (SQL database management, MongoDb)
• Container Services (Kubernetes)
• Disaster Recovery Planning and execution