District Asset Protection Manager

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important?

We are a well-known and convenient leader in retail and pharmacy, with an extensive store network servicing the needs of Canadians. A Canadian success story of 50 years, created by recognizing needs, building relationships and focusing on doing what’s needed for our patients and customers.

Shoppers Drug

Mart is one of the most recognized and trusted names in Canadian retailing, with over 1,300 Shoppers Drug Mart and Pharmaprix stores in each province and three territories. We are one of the most convenient retailers in Canada, proudly serving Canadians who believe being healthy means looking and feeling good. We are hiring a District Manager - Asset Protection Reporting directly to the Senior Manager - Asset Protection, the incumbent will be a partner in the Asset Protection Program, supporting retail stores and pharmacy locations.

The incumbent will conduct Asset Protection assessments and monitor compliance of various operating policies and procedures to ensure Corporate assets are protected in the stores they support. The incumbent will guide, coach, and train Store Management Teams on Asset Protection techniques and initiatives to reduce loss and increase profitability.

The District

Manager - Asset Protection is responsible for developing Asset Protection field staff and store employee’s knowledge of operational causes of shrink and the role of Asset Protection. This will be accomplished through mentoring, developing, motivating and evaluating their team while identifying, understanding and responding to specific district needs, in close partnership with their respective District Manager of Operations.

Accountabilities: Provide Asset Protection support to 60 to 90 stores depending on geographic region. Conduct regular reviews and Asset Protection assessments to identify discrepancies, providing feedback and training to Store Management teams with corrective measures to reduce risks and losses. Provide expert advice on Operational policy and procedures at all levels of the organization to minimize and reduce losses to the Company while maintaining clear objectivity, communication and escalation when warranted.

Drive shrink reduction through the support of diverse operational initiatives relative to shrink and physical security. This requires analyzing key financial reports and providing additional training to improve processes and ensure that Asset Protection strategies are obtaining the desired results. Accountable for the proactive identification, investigation, tracking and resolution of Organized Retail Crime (ORC) impacting the business.

Responsible for leading investigative processes, ensuring accurate documentation, and fostering partnerships with law enforcement and relevant government agencies. Investigate and action all suspected internal integrity issues and liaises with external agencies (Police, finance, legal etc.) as appropriate to determine cause and resolve opportunities. Provide additional training and action plans to prevent loss recurrences.

Conduct internal integrity interviews on a timely basis to identify theft and procedure violations. On call to respond and support stores in critical incidents such as Break & Enter, Robbery, Fire, etc. Attend all new, relocated and expanded stores during construction working with the Project Manager and security vendors ensuring the necessary physical security standards are met.

Work with the necessary business stakeholders for acquisition store, assessing each location and ensuring appropriate security measures are in place, making recommendations or changes as necessary. Review documentation and various Asset Protection reports to highlight variances, follow up on exceptions, investigate areas of concern and develop action plans to improve processes. Respond to inquiries from all areas of the business to resolve concerns efficiently and in a timely manner.

Support Business

Unit partners and Central Office initiatives to reduce shrink. Ensure the Asset Protection field staff respect the Apprehension Protocol, through review of apprehension and incident reports for compliance and coaching opportunities. Ensure that all Asset Protection field staff have received the necessary training while fostering