IT Support Administrator

Lloydminster and District Co-op is currently seeking a Full Time IT Support Administrator.

Essential Functions of the Job:

Service and Technical Support

• Troubleshoot, test, repair, monitor and maintain computer, network, and other devices such as cell phones, CCTV, tablets, etc.
• Maintain and update computers, drivers, servers, software and external peripherals
• Ensure that effective anti-virus and maintenance utilities are installed and working on all Association computers
• Maintain internal file servers for security, stability and restoration
• Maintain e-mail services and ensure backups of same are completed and can be effectively restored
• Maintain helpdesk function, processes and procedures
• Provide technical support, computer training, and advice to staff; assist with orienting new staff
• Administer and maintain end user accounts, permissions, and access rights
• Provide on-demand support and resolve emergency issues by providing support and problem resolution for computer and network related failures or operational deficiencies. When down-time is experienced outside normal working hours, there may be on-site visits required
• Assist in developing or modifying information technology policies and procedures and ensure they are adhered to by staff
• Provide input into technology plans and projects; assist with implementation and provide appropriate reporting during and at the close of assigned projects
• Assist in the research and implementation of local and cloud-based applications, computer systems, hardware, system topologies, servers and software
• Assist in development of adequate controls and reporting processes to meet operational and service requirements
• Upgrade systems by conferring with vendors; development, testing, evaluating and installing enhancements

Technology Infrastructure

• Contribute to the discussion regarding the annual budget for information technology hardware, software and support services for all staff. Assist in computer purchasing discussions and secure equipment for the organization
• Remain current on the technology industry - looking for more efficient and effective ways to manage our computer and networking systems

Inventory Control

• Keep an accurate inventory of computer hardware/software, spare parts, and equipment and maintain assets through the entire life cycle
• Conduct software and hardware audits
• Physically move computers as required

Other duties as assigned

Knowledge, Skills and Abilities (KSA’s):

• Demonstrated self-starter will have excellent service, communication, time management, problem solving and technical writing skills
• Proven organizational and prioritization skills that allow handling multiple deadlines and tasks
• Proven troubleshooting ability
• Current knowledge of mobile, hardware, software, network technologies and technological advancements
• Demonstrated ability in designing and maintaining IT systems, servers, computers, networks, databases, applications, cloud services, videoconference, routing, switching and e-mail systems
• Knowledge of Windows Operating Systems & Microsoft Platform programs.
• Demonstrated professional oral and written communication skills
• Exceptional interpersonal skills
• Demonstrated ability to work independently as well as collaboratively with a variety of individuals including colleagues, managers, and external vendors
• Ability to maintain confidentiality of personal information at all times and in accordance with Local Authority Freedom of Information and Protection of Privacy Act
• Ability to adapt to changes in the work environment, structure, processes, requirements or cultures.
• Operates with integrity at all times
• Demonstrated ability to keep the organizations vision and guiding principles at the forefront of decision making and action
• Demonstrated ability to set high standards for oneself and others and accept responsibility for all actions
• Demonstrated ability to ensure that all tasks are completed with high attention to detail ensuring accuracy

Education and Experience:

3-5 years of prior experience in a similar position, specifically related to information technology and/or network administration.

Experience with FCL IT infrastructure an asset but not required.

Valid and Insurable Class 5 Driver’s license

Our employees receive competitive salaries, a profit-sharing program, EFAP program, employee discount program, a comprehensive benefits package, ongoing learning opportunities, and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.