Franchise Business Consultant Trainee I

Job Summary:

As a Franchise Business Consultant Trainee I, a rigorous training program is required, which includes on-site training at one of our restaurants. Throughout this process, the incumbent will become well-versed in all core brand standards and operational procedures. The primary role of this position will be to facilitate operational excellence across our non-traditional markets by maintaining consistent communication between the company and franchisees or potential candidates seeking to become franchisees within the area of responsibility. This role will provide expert counsel and advice to franchisees directly or through functional experts on all aspects of their business and restaurant operations. 

Key Responsibilities:

• Complete on-site training at one of the Company’s restaurant locations. This may include but not limited to, ensuring customers are served correct, complete orders within service time goals according to Company specifications. Follow proper procedures as it pertains to operations within the restaurant including but not limited to, preparing products to be served to customers according to Company specifications. Performs labor scheduling, food ordering, and product projections accurately so that the restaurant opens and closes as scheduled and is able to service all customers orders. 
• Guide and support franchisees in maintaining operational excellence and meeting all company quality standards. Conduct on-site business reviews and operational evaluations at our non-traditional locations nationwide. Provide recommendations for improvement and ensuring overall success. Provide franchisees with the necessary tools, resources, and follow-up to resolve any out-of-specification issues promptly. 
• Identify and support the design and development of end-to-end strategies that will streamline processes, create seamless restaurant execution, and enhance employee/customer experience while positively impacting margins and other business metrics. 
• Assist other franchise business consultants in their designated areas to attend new store openings, changes of ownership (buy/sells), training classes, and implementation of new non-traditional concepts. 
• Practicing serving as a liaison between corporate departments, franchise owners, and candidates requesting consideration to become franchisees for assigned markets. 
• Establishes and maintains effective working relationships with corporate departments such as retail operations, marketing, real estate, finance/accounting, research and development, quality assurance and human resources to ensure integration of business functions. 
• Analyze sales and cost data and provide specific customized direction to improve in these areas. 
• Practicing maintaining appropriate documentation for all assigned franchisees and candidates requesting consideration to become franchisees. 
• Maintains regular communication with Director and keeps them apprised of all pertinent issues. 
• Travel regularly to brand partner restaurants within the assigned region to provide appropriate instruction, training, and coaching tools. These visits ensure brand protection in all areas and identify potential areas of development. 
• Provides leadership and direction to colleagues. Encourages a high level of team spirit and sets a positive example for colleagues and recruits. 
• Aids in developing materials and making presentations at special meetings as requested. 
• Performs other franchise support or recruiting activities as required. 

Required Knowledge, Skills and Abilities:

• Bachelor’s degree in business, marketing or related field, or equivalent work experience 
• Demonstrated customer service experience in a high-volume, fast-paced setting 
• Strong relationship, team building, and communication (written and verbal) skills 
• Demonstrated planning, analytical, problem-solving, and decision-making skills 
• Basic proficiency with the MS Office Suite (notably MS Word, MS Excel, and MS PowerPoint) 
• Ability to travel by airplane and automobile to visit existing or potential franchisees and to attend company events or meeting 
• Must maintain reliable transportation and be able to travel locally to offices, stores, and other company locations as required. 
• Ability to lift and move up to 55 pounds and the ability to reach and move items from as high as six (6) feet and as low as six (6) inches off the ground 
• Ability to understand direction, instructions, and product specifications 

Preferred Knowledge, Skills and Abilities:

• Previous experience working in a Little Caesars restaurant 
• Previous experience in restaurant-level operations within a multi-unit environment, preferably QSR 
• Experience managing operations in a restaurant or retail environment 
• Ability to read and interpret financial statements, supported by strong analytical skills 
• Previous point of sale system experience 
• Knowledge of legal and other issues related to franchising 

Working Conditions:

• Ability and willingness to travel up to 80% (overnight travel required) 
• Works in-store as required assisting, training, demonstrating, or advising 

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.      

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
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