Role Overview
Linkedin is hiring a entry-level Technical Operations Support Engineer. This is a full-time role in Kochi. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hiring: Technical Operations Support Engineer
Location: Remote / Flexible
About the Role
We are seeking a highly skilled Technical Operations Support Engineer to join our growing team. We need a FinTech technical professional who can bridge the gap between our technology platform and our merchants' needs. This role is critical to ensuring seamless operations and exceptional support for both external merchants and internal teams.
Key Responsibilities
Technical Support & Merchant Success
- Provide advanced technical support via email, ticketing systems, and Slack
- Troubleshoot complex payment processing and integration issues
- Support merchant meetings alongside Sales to address technical requirements
- Collaborate with banks and payment gateways to resolve transaction issues
- Deliver clear, actionable solutions for API integrations and operational challenges
Internal Collaboration
- Act as the technical advisor for Sales, Engineering, Product, and Operations
- Escalate and coordinate systemic issues with Engineering
- Document solutions and contribute to internal knowledge bases
Operations & Monitoring
- Investigate payment issues using SQL queries and log analysis
- Monitor system performance and proactively identify risks
- Debug API integrations and guide merchants during implementation
- Participate in a 24/7 on-call rotation schedule
Knowledge Sharing
- Create technical documentation and troubleshooting guides
- Train team members on support processes and payment operations
- Share insights with Product & Engineering to enhance platform performance
Requirements
Technical Skills
- Strong knowledge of payment processing, card networks, payouts, and digital payments
- Proficiency in SQL for transaction analysis and troubleshooting
- Experience with API integrations (REST, webhooks)
- Debugging and log analysis experience
Professional Skills
- Excellent communication skills (technical & non-technical audiences)
- Strong analytical and problem-solving mindset
- Ability to work independently in a fast-paced environment
- Flexibility to work in a 24/7 rotational schedule
Preferred Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in FinTech or payment operations
- Familiarity with KYC/KYB and regulatory compliance
- Experience with Freshdesk or similar ticketing tools
- Knowledge of monitoring tools (Datadog, New Relic, Splunk)
- Understanding of PCI-DSS and security best practices
- Basic scripting knowledge (Ruby, Python, JavaScript)
Frequently Asked Questions
How do I apply for the Technical Operations Support Engineer position at Linkedin?
Use the Apply button above to submit your application directly to Linkedin. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Operations Support Engineer position at Linkedin located?
This position is based in Kochi. Linkedin has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Operations Support Engineer at Linkedin earn?
Linkedin has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Operations Support Engineer role at Linkedin posted?
This role was posted on April 5, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Operations Support Engineer role at Linkedin entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Linkedin has listed.
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