Operations Manager(P&C Claims)

Job Summary

We are looking for an experienced P&C Claims Senior Manager to manage end-to-end claims operations, including FNOL, investigation, adjudication, settlement, and closure. The role involves leading large teams, managing key clients and stakeholders, and ensuring operational efficiency, compliance, and high-quality claims delivery.

Key Responsibilities:

Oversee end-to-end P&C claims lifecycle from FNOL to settlement and closure

Handle complex and high-value claims, ensuring accurate assessment and resolution

Lead and manage large teams, including managers and claims professionals

Ensure SLA adherence, quality, and operational efficiency

Manage client relationships and act as escalation point for critical issues

Coordinate with underwriting, finance, legal, and external vendors

Ensure compliance with insurance regulations and internal audit requirements

Monitor key KPIs such as turnaround time, accuracy, and claims leakage

Drive process improvements and support automation/transformation initiatives

Required Skills

15+ years of experience in P&C / General Insurance claims

Strong experience in end-to-end claims processing

Proven team leadership and people management skills

Strong client and stakeholder management experience

Good understanding of insurance policies, coverage, and claims adjudication

Analytical and decision-making skills