Role Overview
Linkedin is hiring a entry-level IT Support Technician (Hyderabad). This is a full-time role in Tirupati. Part of Linkedin's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As an IT Support Technician in our work-at-office environment, you will be the first line of technical support for our workforce. Beyond traditional IT support, you will also facilitate virtual onboarding for new employees, ensuring a smooth integration into our digital ecosystem. This position requires night shift availability to support business operations effectively.
Primary Responsibilities
- First Point of Service Excellence: Deliver outstanding first-level technical support, resolving hardware, software, and network connectivity issues in real time.
- Remote Assistance Mastery: Provide remote troubleshooting and support via remote tools, web meetings, email, service desk tickets, and instant messaging.
- Closure Rate Optimization: Achieve high first-level resolution rates by effectively utilizing a range of troubleshooting tools.
- Documentation: Accurately log all resolutions and escalations in the internal ticketing system, ensuring organized and traceable IT records.
- Hardware Support: Configure and troubleshoot desktops, laptops, thin clients, Mac devices, and related peripherals.
- Procedural Adherence: Follow established IT procedures while exercising sound judgment when required; assist in developing new SOPs for emerging technologies.
- Process Improvement: Review objectives, evaluate proposed changes, and recommend improvements to enhance IT support efficiency.
- Information Security: Ensure compliance with information security policies across all support activities.
Education
- Graduate/Diploma (College degree preferred)
Knowledge & Skills:
- 3+ years of experience in IT desktop support (BPO environment preferred).
- Strong proficiency in Windows OS, Mac OS, and Microsoft 365.
- Skilled in troubleshooting computer hardware, thin clients, VPNs, and remote access tools.
- Hands-on experience with VMware and Windows Active Directory.
- Knowledge of MFA setup and management.
- Excellent verbal and written communication skills for supporting non-technical users.
- Flexibility to work in permanent night shifts.
- Quick learner with the ability to adapt to new technologies.
- Strong analytical and problem-solving skills.
- Ethical, dependable, and collaborative team player.
- Ability to multitask and perform under pressure.
Frequently Asked Questions
How do I apply for the IT Support Technician (Hyderabad) position at Linkedin?
Use the Apply button above to submit your application directly to Linkedin. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Support Technician (Hyderabad) position at Linkedin located?
This position is based in Tirupati. Linkedin has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Support Technician (Hyderabad) at Linkedin earn?
Linkedin has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Support Technician (Hyderabad) role at Linkedin posted?
This role was posted on March 19, 2026 (81 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the IT Support Technician (Hyderabad) role at Linkedin entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Linkedin has listed.
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