SAP Business Objects Production Support Engineer

Description

We are looking for an experienced SAP BusinessObjects Production Support Engineer to provide L2/L3 support for SAP BO BI platforms. The role involves incident management, performance tuning, report troubleshooting, user support, and ensuring high availability of BI systems in a 24x7 production environment.

Key Responsibilities :

Production Support & Incident Management :

• Provide L2/L3 support for SAP BusinessObjects BI Platform
• Monitor daily batch jobs, report schedules, and data refreshes
• Troubleshoot report failures, performance issues, and data discrepancies
• Handle incidents, service requests, and problem tickets via ITSM tools (ServiceNow)
• Perform root cause analysis (RCA) and implement permanent fixes
• Support month-end / quarter-end critical reporting cycles

SAP BO Administration :

• User management (access provisioning, roles, security groups)
• Manage universes (UNV/UNX) and connections
• Manage Central Management Console (CMC)

Performance & Optimization :

• Optimize slow-running reports and queries
• Analyze SQL generated from universes
• Work with DB teams for indexing and query tuning
• Monitor BO server health and memory utilization
• Perform cache management and server restarts when required

Deployment & Change Management :

• Promote reports between Dev, QA, and Prod using LCM (Lifecycle Management)
• Validate transport migrations
• Maintain version control documentation
• Support release activities and patch upgrades

Technical Skills Required :

Mandatory :

• Strong experience in SAP BusinessObjects BI 4.x, including Version upgrade from BO4.2 to BO4.3
• Universe Designer (UNV/IDT UNX)
• Central Management Console (CMC)
• Hands on experience with BO IDT and BO UDT for universe configuration, maintenance, and upgrades
• SQL (Advanced queries, joins, performance tuning)
• Experience in production support (Incident, Problem, Change Management)
• Experience with ITSM tools (ServiceNow preferred)

Tableau :

1. Design, develop and maintain tableau dashboards

2. Perform data source refresh as per the set cadence

3. Continuously optimize dashboards as per the business needs

Soft Skills :

• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to work in rotational shifts (if 24x7 support)
• Documentation and knowledge base creation