(Mandarin & English) Bilingual Customer Support Specialist / Lead
Line One Contact CentresRole Overview
Line One Contact Centres is hiring a (Mandarin & English) Bilingual Customer Support Specialist / Lead. This is a full-time role in CA. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Bilingual Customer Support Specialist / Lead (Mandarin & English)
Positions Available: 2–3
Location: Remote (Canada)
Support Level: Tier 1 (with potential translation support and Lead duties)
Hours of Operation: TBA (flexibility required)
Position Overview
We are seeking highly skilled, bilingual professionals fluent in Mandarin and English to join our customer support team for an upcoming project launching in late August 2026. These roles require exceptional communication skills, strong customer‑service instincts, and the ability to support callers with patience, clarity, and professionalism.
Candidates must be comfortable in a call‑centre environment, able to de‑escalate challenging interactions, and consistently deliver a supportive, solutions‑focused experience.
Key Responsibilities
- Provide Tier 1 customer support in Mandarin and English across phone, email, and chat
- Deliver clear, empathetic, and accurate assistance to customers
- De‑escalate difficult calls using strong interpersonal and problem‑solving skills
- Support client‑facing communications and translation tasks
- Document interactions and follow established workflows and SOPs
- Collaborate with leads and team members to maintain service quality
- Adapt to evolving processes as the project moves through launch and stabilization
- Uphold professionalism, confidentiality, and customer‑first values at all times
What You Bring
- Fluency in Mandarin and English (spoken and written)
- Minimum 1 year of customer service or call‑centre experience
- Experience in Tier 1 support (required)
- Strong de‑escalation, empathy, and communication skills
- Ability to remain calm, patient, and solution‑oriented under pressure
- Comfortable working in a structured, fast‑paced call‑centre environment
- Reliable, organized, and self‑directed in a remote setting
- Flexibility to work within hours of operation once finalized
- Clear criminal background check
Additional Assets
- Experience in client‑facing communication
- Previous translation or interpretation experience
- Familiarity with CRM or ticketing systems
- Leadership experience for candidates interested in the Lead track
Technical Requirements
Computer
- Windows 11 PC
- Celeron, Pentium, or better processor
- 4 GHz or higher
- Minimum 2‑core CPU with 4 logical processors
- 8 GB RAM or higher
- 10 GB free space on C: Drive
- SSD required for lower‑speed processors
- Monitor: minimum 17.5", 1920×1080 resolution
USB headset
Smartphone for two‑factor authentication
Antivirus software with regular scans
Webcam for interviews, training, and meetings
VPN use is not permitted
Internet
- Wired high‑speed connection (Ethernet required)
- Minimum 50 Mbps download / 5 Mbps upload
- Fiber or cable connection preferred
These requirements ensure secure access, system compatibility, and high call quality.
Project Details
- Start Date: August 2026 (exact date to be confirmed)
- Launch Window: Late August
- Hours: To be announced; flexibility required
About Line One Contact Centres
Line One Contact Centres
lineone.ca
Frequently Asked Questions
How do I apply for the (Mandarin & English) Bilingual Customer Support Specialist / Lead position at Line One Contact Centres?
Use the Apply button above to submit your application directly to Line One Contact Centres. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the (Mandarin & English) Bilingual Customer Support Specialist / Lead position at Line One Contact Centres located?
This position is based in CA. Line One Contact Centres has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a (Mandarin & English) Bilingual Customer Support Specialist / Lead at Line One Contact Centres earn?
Line One Contact Centres has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the (Mandarin & English) Bilingual Customer Support Specialist / Lead role at Line One Contact Centres posted?
This role was posted on June 27, 2026 (20 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the (Mandarin & English) Bilingual Customer Support Specialist / Lead role at Line One Contact Centres entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Line One Contact Centres has listed.
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