Call Centre Agent - Customer Service

Education: Secondary (high) school graduation certificate. Asset languages: Mandarin. Work setting: Telecommunications company. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Answer clients' inquiries and provide information. Supervision: Customer service clerk. Analytical techniques: Translation. Computer and technology knowledge: MS Windows. Type of experience: Call centre. Area of specialization: Project management. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Sitting. Own tools/equipment: Cellular phone. Computer. Internet access. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Morning. Night. Day. Weekend. Workplace information: Hybrid. Other benefits: Learning/training paid by employer. Other benefits.