Role Overview
Lightedge is hiring a Triage and Support Supervisor ( ). This is a full-time role in Austin, Texas. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
About Lightedge
Lightedge
lightedge.com
15 other open roles at Lightedge on TryApplyNow.
Frequently Asked Questions
How do I apply for the Triage and Support Supervisor ( ) position at Lightedge?
Use the Apply button above to submit your application directly to Lightedge. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Triage and Support Supervisor ( ) position at Lightedge located?
This position is based in Austin, Texas. Lightedge has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Triage and Support Supervisor ( ) at Lightedge earn?
Lightedge has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Triage and Support Supervisor ( ) role at Lightedge posted?
This role was posted on June 17, 2026 (36 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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