Telecom Analyst

Remote within Canada

Lifemark Health Group (LHG) is a provider of customized healthcare solutions across Canada, with 5,000 clinicians and 370+ locations nationwide.

With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors and stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor activities, monitoring resources and creating/updating documentation. The role will facilitate uninterrupted and optimal operation of the services and ensure compliance with service commitments and service management processes.

In this role, you will:

• Provide technical expertise, planning and support for telecommunications services in Clinical Operations and Executive Head office including consultation, provisioning and operational support.
• Collaborate with team members, mobile network carriers and stakeholders in the design, development, and support of Ring Central VOIP solutions.
• Plan, coordinate the execution and support of all aspects of the service including provisioning of hardware, vendor management and network performance reporting.
• Manage complex stakeholder relationships, both internally and externally, ensuring all industry partners and stakeholders are appropriately engaged and updated on all relevant product plans and provide support to design/implement strong service management processes.
• Identify and analyze performance and service delivery trends and issues, evaluate and report on solution operations.
• Provide subject matter expertise on VOIP and all telephony solutions.

Technical Knowledge Required

• Knowledge of Mobile broadband, data network operations, telecommunications services such as Internet Protocol based services (e.g. VOIP communications) and legacy telecommunications services, to lead the planning and delivery of telecommunications services for the public safety community.
• Understanding of network operations to provide technical direction and support for the preparation of specifications, design and implementation of network components.
• Knowledge of current and emerging telecommunications frameworks strategies, plans, and directives, including hardware platforms, software, networks, databases, applications common business systems, technology infrastructure and operational services.

Research and Analytical Skills Required

• Analytical, evaluative and problem solving skills to assess clients' telecommunications system and service needs and support development of cost effective solutions that improve client service delivery programs.
• Demonstrated problem‑solving skills to provide leadership and solutions which deal with a variety of advanced technical, operational and service problems efficiently and effectively.
• Evaluative and analytical skills to coordinate the identification and resolution of system malfunctions; assess the impact of proposed changes on system and network performance.
• Flexibility to address frequently changing priorities in a 24/7 operational environment where there is potential for problems and malfunctions ranging from irritants to catastrophic events occurring at any time in order to maintain services and improve customer satisfaction.

Communication Skills

• Interpersonal skills to work collaboratively in a team environment to understand business needs and develop complex telecommunications solutions and provide advice on technical issues.
• Ability to prepare submissions, planning documents, reports, briefing materials and correspondence.
• Ability to prepare presentations, interview clients and explain technical concepts to audiences who may not be familiar with IT concepts and terminology.
• Use of persuasion, tact, diplomacy, and negotiating skills to work with vendors, internal service partners and clients to resolve IT service problems, including major service disruptions, developing permanent solutions and maintaining stable operational communications.
• Ability to act as liaison and adviser with all levels of senior management and clients.

Project Management Knowledge and Skills

• Knowledge of telecommunications concepts, technology, trends and developments, to plan and coordinate installations, ensure operating plans for telecommunications services are integrated with all operating environments, and to provide technical advice and direction to systems professionals/vendors.
• Project management knowledge, to plan or participate in, co‑ordinate, lead and deliver projects for developing and implementing IT solutions.
• Demonstrated knowledge and/or experience in product development.

Our Perks

• Access to a yearly education reimbursement fund.<