Salesforce Administrator (Senior Analyst - HS B2B)

 

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

 

As the Salesforce Administrator, you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

We are seeking someone with excellent technical and communication skills who can interface directly with our team to understand their needs in order to administer and enhance the system accordingly. This person will serve as the go to for users; promote adoption; keep current on new releases and AppExchange solutions; provide training; and more. Additionally; the Administrator will perform basic updates; such as add/delete users; and adding basic custom fields.

Responsibilities:

- Manage new releases of SFDC and efficiently roll out new features. 

- Create and Manage Changes to the System ; modifying the system to increase benefits and usability

- Create and maintain fields; views; reports; dashboards; campaigns; custom objects and other Salesforce.com objects and functions 

- Handle on-going customization/ alteration of Salesforce.com; including Report and Dashboard Creation and Maintenance

- Maintain; enhance and create workflows; functions and configurations within the Salesforce.com environment

- Proactively seek out and identify needed system changes; gather requirements from end users and proactively gather feedback from users

- Manage system changes without interruption to the user and communicate system changes to the users in advance, so they understand the change and how to use it prior to implementation

- Maintain System; Security and Integrity Provide support functions as needed 

- Map Salesforce.com hierarchy and territories in response to personnel changes

- Reassign Accounts; Contacts; and Opportunities in response to personnel changes

- Grant/ remove and maintain user licenses

- Maintain security including sharing rules and security levels

- Design; Create and maintain user roles; profiles and hierarchies

- Monitor application storage usage and archive data as needed 

- User Assistance; Training; Adoption and Satisfaction Create and administer training to existing or new users/groups

- Provide one to one training to end users on an on-going basis 

- Expand use of Salesforce.com – attend planning meetings; assist with determining if /how Salesforce.com can be used in new ways as opposed to purchasing a new internal system

- Assist management to create processes in Salesforce.com to help monitor activities; trends; sales and leads

- Monitor usage and mentor users/groups needing assistance

- Be the company SME on Salesforce.com

- Process Creation; Documentation and Maintenance  Data Quality; Migration and Maintenance; manage duplicate records and monitor and improve data quality

- Ensure data integrity by removing unnecessary fields and data; ensuring screens; fields and workflow have accurate names and reflect current workflow Import data as appropriate

- Monitor neglected accounts and contacts as appropriate and monitor and maintain exception logs for back end system integration with SFDC

- Develop complex; macro driven reports to summarize system information for Senior Management Build and manage report folders for reps to improve sales efficiency

 

 

Education / Experience (Requirements):

• Job Requirements     

  •                Bachelor’s degree in data science, computer science, industrial engineering, or other related fields
  •                Minimum 3 years of experience in data analytics
  •                Experience with some or all of the following technologies to build analysis and drive insights from data:               
  •                Must possess strong analytical, critical thinking, and problem-solving abilities for identifying business needs, analyzing data, and proposing solutions. 
  •                Proficiency in Korean is a plus